Jennyfer F. Hall
West Jordan
Summary
Highly motivated team-player with strong healthcare and customer service experience seeking to contribute to a leading healthcare organization. Skilled in pre-visit planning, care gap closure, and patient coordination. Proven ability to provide proactive outreach, high-quality support, and enhance patient outcomes.
Overview
6
6
years of professional experience
Work History
Customer Care Expert
Marriott International, Inc.
03.2023 - Current
- Handled escalated calls professionally, diffusing tense situations while working towards mutually beneficial resolutions for both parties involved.
- Exceeded performance targets consistently by utilizing strong multitasking abilities and prioritizing tasks effectively.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Maintained up-to-date knowledge of product and service changes.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded proactively and positively to rapid change.
Patient Service Representative
Intermountain Healthcare
01.2021 - 11.2021
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Managed patient appointments, registrations, and check-ins, ensuring accurate documentation in Recycle, Power Chart, and other EMR systems.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Participated in provider huddles to share patient-level data and assist with pre-visit planning for gap closure
- Managed patient registration process, confirming data accuracy and completeness.
- Actively participated in provider huddles to share patient-level data and assist with pre-visit planning for gap closure.
- Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
- Coordinated referrals efficiently between primary care providers and specialists, ensuring a seamless patient experience.
Patient Service Representative - Covidline
Intermountain Healthcare
09.2020 - 02.2021
- Managed inbound and outbound calls related to COVID-19 inquiries.
- Collaborated with providers, administrators, and insurance representatives to address patient needs.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Managed patient registration process, confirming data accuracy and completeness.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Supported successful project completion by meticulously reviewing and updating project plans to reflect changing needs and objectives.
Billing and Collections Specialist
Comcast, Xfinity
09.2018 - 07.2020
- Prepared detailed reports on account activity for management review, identifying areas for improvement or concern.
- Managed high-volume accounts, prioritizing workloads to ensure timely processing of invoices.
- Maintained strict confidentiality of sensitive information while adhering to company policies regarding privacy protection.
- Enhanced collections efficiency with prompt follow-ups and clear communication with clients.
- Negotiated payment arrangements with delinquent clients, establishing mutually beneficial terms while minimizing losses.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
High School Diploma -
Miami Jackson Senior High School
Miami, FL06-2018
Skills
- Pre-Visit Planning
- Care Gap Closure
- Patient Coordination
- Team Collaboration
- Leadership
- Problem-Solving
- Data Analysis
- MS Office Suite (Word, Excel, PowerPoint)
- Scheduling & Referrals
- HIPAA Compliance
- Community Resource Navigation
- Customer satisfaction
Technologyskills
- Technically savvy, proficient in Microsoft Word, PowerPoint, Excel, IoT, Teams, RevCycle, Power Chart, PC and Mac.
- Experienced in electronic medical record systems and data analysis tools.
Hobbies and Interests
- Health & Fitness
- Hiking & Mountain Biking
- Supporting Orphans
- Gourmet Baking
- Entertaining Friends
Career Overview
Highly motivated team-player with strong healthcare and customer service experience seeking to contribute to a leading healthcare organization. Skilled in pre-visit planning, care gap closure, and patient coordination. Proven ability to provide proactive outreach, high-quality support, and enhance patient outcomes.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Care Expert
Marriott International, Inc.
03.2023 - Current
Patient Service Representative
Intermountain Healthcare
01.2021 - 11.2021
Patient Service Representative - Covidline
Intermountain Healthcare
09.2020 - 02.2021
Billing and Collections Specialist
Comcast, Xfinity
09.2018 - 07.2020
High School Diploma -
Miami Jackson Senior High School
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