Jennyfer Hernandez
Miami,FL
Summary
Decisive leader with good planning and organizational skills. Seasoned Manager with broad experience in both team leadership and project delivery. Possess strong strategic planning abilities, coupled with the capability to coordinate operational initiatives for maximum efficiency. Proven track record of driving process improvements, enhancing productivity, and implementing innovative solutions. Skilled in building strong relationships across all levels of an organization to achieve business goals.
Overview
5
5
years of professional experience
Work History
Personal Cruise Consultant
Norwegian Cruise Line
Miami, FL
06.2024 - Current
- Provided customer service by answering inquiries related to bookings and providing information about available options.
- Kept paper and digital records of bookings, reservations and client needs.
- Managed client accounts by ensuring that all payments are received in a timely manner.
- Analyzed customer feedback regarding previous trips in order to improve future offerings.
- Created detailed itineraries outlining all aspects of trips, including transportation, lodging and activities.
- Maintained accurate records of all bookings made, including contact information, dates, costs and other relevant details.
- Processed payments for bookings using a variety of payment methods.
- Completed day-to-day duties accurately and efficiently.
- Worked effectively in team environments to make the workplace more productive.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Recognized by management for providing exceptional customer service.
Office Manager
Miami Orthopaedic Center
Miami, Florida
11.2022 - 06.2024
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Maintained confidential records relating to personnel matters.
- Developed and implemented office policies and procedures.
- Created and managed budgets for travel, training, and team-building activities.
- Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Supervised staff members, organized schedules and delegated tasks.
- Created spreadsheets in Excel to track data such as vacation requests, sick days .
- Coordinated meetings, conferences, travel arrangements and department activities.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Responded to customer inquiries via phone or email in a professional manner.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Managed, scheduled and coordinated office functions and activities for employees.
- Managed office budget to handle inventory, postage and vendor services.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
Safety Clerk
Pro Transport
Miami , FLorida
11.2021 - 11.2022
- Completed and mailed contracts, invoices or checks.
- Collaborated with other departments within the organization to coordinate efforts related to occupational health and safety initiatives.
- Coordinated training sessions for employees on safety protocols and best practices.
- Prepared incident reports for all accidents or injuries occurring in the workplace.
- Conducted regular inspections of facilities to check compliance with fire, hazard and safety guidelines.
- Copied, sorted and filed records of office activities and business transactions.
- Sorted and distributed incoming mail, dispersing to appropriate departments and personnel.
- Participated in external risk assessments conducted by third-party organizations.
- Assisted in developing safety policies, programs, and procedures for the organization.
- Maintained and updated filing, inventory and database systems, manually or using computer.
- Computed, recorded and proofread data or reports.
- Typed, formatted and edited correspondence and other documents.
- Operated photocopiers and scanners, facsimile machines and personal computers.
- Analyzed data collected during safety inspections to identify trends and opportunities for improvement.
- Reviewed files, records and other documents to obtain information or respond to requests.
- Answered telephones, directed calls, and took messages.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Patient Coordinator
Mia Aesthetics
Miami, Florida
11.2020 - 11.2021
- Monitored compliance with HIPAA regulations regarding confidentiality of patient information.
- Verified documentation methodically to avoid critical errors impacting care delivery and payments for services.
- Instructed patients on policies and required actions for different types of appointments and procedures.
- Accessed programs and set up correct payment strategies based on patient means and needs.
- Maintained inventory of medical supplies and equipment used in providing patient care.
- Coordinated care for patients, oversaw admission processes and managed patient flows.
- Addressed and resolved patient concerns and complaints in a timely and empathetic manner.
- Maintained comprehensive patient records, ensuring accuracy and confidentiality.
- Managed medical records by filing documents into appropriate folders according to established protocols.
Sales Manager
Miami Lakes Plastic Surgery
Miami , FL
11.2019 - 11.2021
- Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
- Coached, developed and motivated team to achieve revenue goals.
- Executed strategic sales plans to expand customer base and revenue.
- Assisted senior management in developing long-term strategic goals for the company's growth.
- Achieved company growth and brand development through market expansion and sales.
- Directed and coordinated products, services and sales activities.
- Supported sales team members to drive growth and development.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
- Resolved customer complaints regarding sales and service.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Provided technical support for customers when needed, answering questions about product features and capabilities.
- Completed day-to-day duties accurately and efficiently.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
Education
High School Diploma -
G Holmes Braddock Senior High School
Miami, FL05-2017
Some College (No Degree) - Nursing
Miami Dade College
Miami, FLSkills
- Marketing
- Data analysis
- Customer relationship management (CRM)
- Business administration
- Contract Management
- Salesforce Management
- Scheduling
- Account updating
- Hospitality and accommodation
- Critical thinking
- Fluent in Spanish and English
- Microsoft Office word, Excel, and PowerPoint
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Personal Cruise Consultant
Norwegian Cruise Line
06.2024 - Current
Office Manager
Miami Orthopaedic Center
11.2022 - 06.2024
Safety Clerk
Pro Transport
11.2021 - 11.2022
Patient Coordinator
Mia Aesthetics
11.2020 - 11.2021
Sales Manager
Miami Lakes Plastic Surgery
11.2019 - 11.2021
High School Diploma -
G Holmes Braddock Senior High School
Some College (No Degree) - Nursing
Miami Dade College
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