Jennyfer Lopez
Dallas,TX
Overview
7
7
years of professional experience
Work History
BDC Administrator/Booker
John Eagle Honda of Dallas
04.2021 - Current
- Answered 40 -50 phone calls per day to communicate with customers, understand service needs, or resolve issues.
- Effectively planned, organized, and managed service work to ensure timely and professional delivery of quality repairs at fair costs to our valued customers.
- Developed and maintained knowledge of product information, current sales pricing, dealership, and manufacturer events and promotions.
- Solved problems for dealers using analytical skills.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Used and learned digital marketing to propel business.
- Make sure to document all repairs thoroughly, including time spent on each operation, for both customer pay and warranty claims.
TAP Supervisor/ Sales Specialist
Victoria's Secret, NorthPark Mall & Mockingbird
11.2017 - 04.2021
- Welcome customers and suggest products that suit their preferences and requirements, while ensuring exceptional service.
- Guide and ensure associates stay on task through motivation, recognition, sales goals, and daily tasks to help drive revenue.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution, and active listening.
- Provided training to staff on how to deal with tough customers and difficult situations.
- Analyzed stock levels, customer sales, and other relevant data to identify trends and provide actionable insights to senior management, empowering them to make informed operational decisions.
- Decreased inventory shrinkage, drive-off, and daily cash discrepancies by closely monitoring daily operations.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
Customer Service Representative
Fillmore Heating And Air
06.2016 - 10.2017
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Utilized customer service software to manage interactions and track customer satisfaction.
Office Assistant
George L. Allen Court Building
08.2016 - 06.2017
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Communicated with customers via phone, email, or in-person to deliver relevant information and took precise notes to share with colleges and upper management.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Maintained and updated office records, both digital and physical.
Education
BBA - Business Administration
Texas Woman's University
Denton, TX12.2021
Skills
- Interpersonal and Communication skills
- Leadership
- Analytical and Critical Thinking
- Organization and Time Management
- MS Word, Excel and PowerPoint Software Proficiency
- Training and Development
- Decision-Making
- Flexible and Adaptable
Timeline
BDC Administrator/Booker
John Eagle Honda of Dallas
04.2021 - Current
TAP Supervisor/ Sales Specialist
Victoria's Secret, NorthPark Mall & Mockingbird
11.2017 - 04.2021
Office Assistant
George L. Allen Court Building
08.2016 - 06.2017
Customer Service Representative
Fillmore Heating And Air
06.2016 - 10.2017
BBA - Business Administration
Texas Woman's University
Similar Profiles
Matthew CastanedaMatthew Castaneda
Express Technician at John Eagle Honda Of DallasExpress Technician at John Eagle Honda Of Dallas
Nicholas BainesNicholas Baines
Sales Manager at John Eagle Honda Of HoustonSales Manager at John Eagle Honda Of Houston
ZANE PRUETTZANE PRUETT
Senior Sales Associate at Houston-H Inc. (purchased John Eagle Honda)Senior Sales Associate at Houston-H Inc. (purchased John Eagle Honda)