Jennyfer Lopez
Downey,CA
Summary
Experienced with patient financial counseling, providing clear and compassionate financial guidance to patients. Utilizes detailed financial analysis and insurance coordination to support healthcare financial operations. Knowledge of patient advocacy and compliance with healthcare regulations ensures comprehensive financial support.
Overview
11
11
years of professional experience
Work History
Financial Assistant Counselor-Patient Access
MediRevv
04.2019 - Current
- Reconciled statements and accounts and resolved variances.
- Managed accounts payable processes, ensuring prompt payment of invoices while avoiding duplicate payments or late fees.
- Increased patient confidence in the billing process by providing clear explanations of insurance benefits and coverage limitations.
- Negotiated payment plans with patients, maintaining a high rate of successful payments.
- Provided compassionate assistance to financially challenged patients, identifying potential sources of funding or discounts when applicable.
- Improved cash flow by proactively monitoring aging accounts receivables and implementing effective collection strategies.
- Developed customized payment solutions based on individual patient needs, promoting long-term account sustainability.
US-Follow-up Assoc I
R1 Rcm
04.2019 - Current
- Reduced claim denials by meticulously reviewing and correcting billing data prior to submission.
- Audited patient accounts to identify discrepancies in billed services, correcting errors to ensure proper reimbursement.
- Increased revenue recovery through diligent follow-up on outstanding Medicare claims and appeals.
- Managed a high volume of Medicare claims, ensuring timely submission and payment for medical services rendered.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Verified insurance of patients to determine eligibility.
Community Healthworker
De Novo Health Care
01.2014 - 04.2019
- Gathered data on community health needs to inform program development and improvements.
- Identified local resources for individuals to access necessary health services.
- Created educational materials to support community understanding of nutrition and wellness.
- Engaged with policymakers to promote community health initiatives and funding opportunities.
- Conducted community outreach initiatives by organizing health education workshops.
- Connected families with necessary social services, alleviating barriers to healthcare access and improving quality of life.
- Addressed patient concerns and provided support to vulnerable demographics.
- Managed enrollment, transportation, and paperwork for individuals to take advantage of community resources.
Education
Associate of Arts - Criminal Justice
Cypress College
Cypress, CA06-2016
Skills
- Reporting skills
- Debt collection strategies
- Microsoft Excel
- Epic implementation
- Call center experience
- Customer service expertise
- Networking and relationship building
- Medical terminology
- Data analysis
- CMS guidelines
- Teamwork
- Attention to detail
- Multitasking
- Understanding customer needs
Languages
Spanish
Full Professional
Timeline
Financial Assistant Counselor-Patient Access
MediRevv
04.2019 - Current
US-Follow-up Assoc I
R1 Rcm
04.2019 - Current
Community Healthworker
De Novo Health Care
01.2014 - 04.2019
Associate of Arts - Criminal Justice
Cypress College
Similar Profiles
Valerie RegaladoValerie Regalado
Patient Experience Rep at MedirevvPatient Experience Rep at Medirevv
Lillian RodriguezLillian Rodriguez
Billing Specialist III at MediRevvBilling Specialist III at MediRevv
Dianna PhelanDianna Phelan
Accounts Receivable Specialist at MediRevvAccounts Receivable Specialist at MediRevv