Jennyfer Moore
Boerne,TX
Summary
Organized and dedicated professional with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
15
15
years of professional experience
Work History
Administrative Assistant
SWBC-Southwest Business Corp.
01.2018 - Current
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Liaised between clients and vendors and maintained effective lines of communication.
- Managed filing system, entered data and completed other clerical tasks.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Supported my department leaders by managing budgets, scheduling appointments and organizing itinerary.
- Scheduled office meetings and client appointments for staff teams.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Assisted coworkers and staff members with special tasks on daily basis.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Promoted positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Volunteered to help with special projects of varying degrees of complexity.
- Worked effectively in fast-paced environments.
Training & Development Coordinator
SWBC-Southwest Business Corp.
07.2015 - 12.2017
- Coordinates all aspects of classroom-based training efforts to include working with LMS Administrator to schedule sessions, maintain roster accuracy, providing rosters to facilitators, setting up room prior to classes, breaking down classroom after classes, checking availability and scheduling rooms.
- Orders and gathers classroom-based training materials/supplies from respective vendors such as EPIC/Peak Performance Solutions, and Ken Blanchard Companies. Coordinates production and delivery of all training materials with training facilitator and SWBC Print Shop; and maintains necessary on-hand training materials inventories.
- Distributes all course pre-work for classroom-based training; sends email reminders for required completion; confirms completion via online profile tracking system; and produces customized participant reports in timely manner prior to class date.
- Coordinates production and delivery of all training materials. This requires coordinating with facilitator, SWBC Print Shop, and LMS Administrator.
- Determines necessary on-hand department inventories to be kept; and maintains all closet and storage spaces for Training and Employee Development. Provides various administrative support to department to include reconciling American Express bills, keeping all invoices organized, and managing month-end billing.
- Assists Training and Employee Development team with creating quarterly initiative report for CAO, validates and submits monthly billing reports to Accounting, and monitor and communicate monthly, team printing costs to Director of Training and Employee Development.
- Serves as back up to LMS Administrator to include providing technical assistance to swbcuniversity users which may include resetting of passwords, compiling reports for managers, and providing instruction on how to navigate system.
- Assistant to Senior Vice President and Vice President of Training and Employee Development department.
Mid-Late Stage Collection Counselor
SWBC-Southwest Business Corp.
09.2008 - 07.2015
- Take Mid-Late inbound collection calls.
- Makes outbound phone calls regarding member's overdue payments on loans and credit cards for various financial institutions.
- Updates call results and enter any other pertinent information into both SWBC and appropriate Financial Institution databases.
- Processes electronic payments upon member's approval using ECM system.
- Refers complex questions, problems or client complaints promptly and accurately to appropriate resources to ensure customer satisfaction.
Education
Masters of Education in Curriculum And Instruction - Applied Behavior Analysis
Arizona State University
Tempe, AZ12.2018
Bachelor of Arts - Psychology
The University of Texas At San Antonio
San Antonio, TX05.2015
Skills
- Expense reports
- Fast Learner
- Clerical Support
- Spreadsheet development
- Travel Coordination
- Verbal Communication
- File Organization
- Staff Motivation
- Dedicated Team Player
- Customer and client relations
- Budget Tracking
- Presentation Preparation
Languages
Spanish
Limited Working
Timeline
Administrative Assistant
SWBC-Southwest Business Corp.
01.2018 - Current
Training & Development Coordinator
SWBC-Southwest Business Corp.
07.2015 - 12.2017
Mid-Late Stage Collection Counselor
SWBC-Southwest Business Corp.
09.2008 - 07.2015
Masters of Education in Curriculum And Instruction - Applied Behavior Analysis
Arizona State University
Bachelor of Arts - Psychology
The University of Texas At San Antonio
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