retail sales associate
Cookies department store
06.2021 - 09.2021
- Engaged positively with each customer, providing professional and polite support for sales and service needs
- Built and maintained relationships with peers and upper management to drive team success
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales
- Increased customer service feedback scores by delivering outstanding service to customers daily
- Provided customers with unparalleled service and support for both in stock and back-ordered items by placing special orders and calling other stores to find desired merchandise.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
- Answered questions about store policies and addressed customer concerns.
