Jennyfer Pontigo
Hialeah,FL
Summary
Dedicated Medical Receptionist works productively with diverse personalities and experienced in busy clinical settings. Knowledgeable in schedule, records and front desk management. Offers successful career history comprising more than 3 years.
Overview
4
4
years of professional experience
Work History
Medical Receptionist
Pediatric Associates
09.2023 - Current
- Managed multi-line phone system and pleasantly greeted patients.
- Organized paperwork such as charts and reports for office and patient needs.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Supported office staff and operational requirements with administrative tasks.
- Helped patients complete necessary medical forms and documentation.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Transcribed phone messages and relayed to appropriate personnel.
- Checked patient insurance, demographic, and health history to keep information current.
- Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.
- Printed prescription requests and queries in compliance with practice protocol.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
Patient Service Specialist
Select Physical Therapy
- 12.2023
- The PSS often mans the front desk, greeting patients as they come in, answering phone calls, and managing appointment schedules
- They collect and input patient information into electronic health records (EHR) or other record systems
- This might include personal details, insurance information, and medical histories
- The PSS schedules patient appointments, coordinates with medical professionals availability, and manages rescheduling or cancellations as necessary
- They often handle or assist with the billing process, which includes verifying insurance details, processing insurance claims, explaining charges to patients, and collecting payments or co-pays
- They answer patients' questions regarding appointments.
Customer Service, Special Services Associate, Appliance Specialist, Head Cashier, Back Office
The Homedepot
06.2020 - 03.2023
- Special Services associates are responsible for ensuring that customer transactions are processed quickly and accurately
- Special Services associates will interact with customers and associates in the store to ensure that excellent customer service is achieved
- They will work at the Special Service desk answering customer questions
- Head Cashier provides oversight of the other cashiers, ensuring they are properly trained, providing guidance when issues arise, and stepping in during high-volume times or when other cashiers need a break.
Education
Bachelor of Science - Nursing
West Coast University
Doral, FL08.2026
AA in Pre-Nursing -
Miami Dade College
01.2023
HighSchool Diploma -
Hialeah Gardens Senior High
01.2020
Skills
- Customer Service
- Conflict Resolution
- Patient Scheduling/Billing
- Insurance Verification
- POS
- Monetary Transactions
- Medical Terminology
- Payment Collection
- Records Management
- Letter Preparation
- Medical Billing
- HIPAA Compliance
- Paperwork Coordination
- Reminder Calls
- Appointment Scheduling
- Front Desk Operations
- Insurance Claims
- EMR / EHR
- Patient Scheduling
- Patient Registration
- Office Administration
- Problem Solving
- Microsoft Office
- Documentation
- Time Management
- Patient Referral
- BLS Certified
- EHR Software
- Patient Eligibility Requirements
- Basic Life Support for Health Care Providers (BLS)
Languages
English
Spanish
References
- Elizabeth De los Santos, The Hoemdepot, 305-827-0338, elizabeth_de_las_santos@homedepot.com
- Diego Mantero, Select Physical Therapy, 305-860-6383, Dmantero@selectmedical.com
Timeline
Medical Receptionist
Pediatric Associates
09.2023 - Current
Customer Service, Special Services Associate, Appliance Specialist, Head Cashier, Back Office
The Homedepot
06.2020 - 03.2023
Patient Service Specialist
Select Physical Therapy
- 12.2023
Bachelor of Science - Nursing
West Coast University
AA in Pre-Nursing -
Miami Dade College
HighSchool Diploma -
Hialeah Gardens Senior High