Jennyfer Watford
Indianapolis,IN
Summary
I am hard working enthusiastic go getter ready to learn and become the best version of me. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
9
9
years of professional experience
Work History
Eligibility Specialist
Maximus
01.2024 - Current
- Enhanced client satisfaction by providing timely and accurate eligibility determination for various assistance programs.
- Reduced errors in eligibility determinations by maintaining thorough knowledge of program guidelines and regulations.
- Provided exceptional customer service through prompt response times, clear communication channels, and diligent follow-up practices.
- Resolved discrepancies with client applications to verify eligibility.
Shift Leader/Manager
Thornton's LLC
04.2023 - 01.2024
- Oversaw cash handling procedures, reducing discrepancies and increasing overall accuracy in financial transactions.
- Trained and mentored new employees to maximize team performance.
- Resolved customer complaints promptly and professionally, fostering positive relationships and maintaining brand loyalty.
- Adapted quickly to changing circumstances during shifts by reallocating resources effectively while maintaining a high level of customer satisfaction.
Isc Agent
Renewal by Andersen
11.2022 - 04.2023
- Works as appointment setter utilizing different software programs
- Scheduling clients for potential window replacement.
Customer Service Representative
Escape Lounges / MAG USA
03.2021 - 11.2022
- Responded to inquiries and issues, handled reservations, conducted customer service surveys, resolved customer issues, booked appointments for clients, and worked in the inbound call center.
Customer Service Representative
Newegg.com
08.2020 - 03.2021
- Worked one-on-one with customers problem solving and troubleshooting all issues in answering all questions
- Ensured a quality of service that goes above and beyond for each and every customer
- Used SAP and WMS.
Gear Advisor
Guitar Center
08.2019 - 08.2020
- Product specialist who specializes in instruments and studio equipment, working on one-on-one building relationships with clients to complete their gear needs
- Made a total of over 75 outbound calls for sales leads, including sending follow up emails
- Utilized multiple systems including the WMS and SAP software.
Certified Nursing Assistant
ComForcare Home Care
02.2016 - 03.2019
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Promoted continuous improvement in care delivery by engaging staff in ongoing dementia care training and professional development opportunities.
- Received ongoing training in specialized areas such as dementia care or fall prevention techniques for enhanced service provision.
Education
Some college in Business management -
Ivy Tech Community College
Indianapolis, IN09.2024
Skills
- Microsoft office
- Answering inbound calls at high volume
- Outbound sales
- Customer Service
- Customer Care
- Call Center
- Medicaid
- Customer Support
- Medicare
- CSR
- B2B Sales
- Insurance Sales
- Negotiation
- Outside Sales
- Quality Assurance
- CRM Software
- Inside Sales
- Account Management
- Salesforce
- Customer Relationship Management
- Strategic Planning
- Lead generation
- Project Management
- Sales Management
- Sales Support
- Pricing
- Management
- Branding
- Cash handling
- Communication skills
- Filing
- SAP CRM
- E-Commerce
- Microsoft Powerpoint
- Analytics
- Customer service
- Typing
- Software troubleshooting
- Account management
- Cash register
- Google Docs
- Shift management
- Relationship management
- Documentation review
- Accounting
- Dementia Care
- Dementia Care Understanding
- Dementia Care Knowledge
- Rehabilitation Care Principles
- HIPAA Compliance
- Direct Patient Care
- Patient Care
- Vital signs monitoring
- Bedside manner
- Dressing assistance
- Recording vital signs
- Safety Precautions
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Eligibility Specialist
Maximus
01.2024 - Current
Shift Leader/Manager
Thornton's LLC
04.2023 - 01.2024
Isc Agent
Renewal by Andersen
11.2022 - 04.2023
Customer Service Representative
Escape Lounges / MAG USA
03.2021 - 11.2022
Customer Service Representative
Newegg.com
08.2020 - 03.2021
Gear Advisor
Guitar Center
08.2019 - 08.2020
Certified Nursing Assistant
ComForcare Home Care
02.2016 - 03.2019
Some college in Business management -
Ivy Tech Community College
Similar Profiles
Tiffany DaEiraTiffany DaEira
Supervisor at MaximusSupervisor at Maximus
Yasmin KhaleelYasmin Khaleel
Nurse Assessor at MaximusNurse Assessor at Maximus
Cynthia HendersonCynthia Henderson
Senior IT Specialist, SharePoint Administrator at MaximusSenior IT Specialist, SharePoint Administrator at Maximus