Jennyfer Williamson
Winchester,CA
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
25
25
years of professional experience
Work History
Manager
Dennys Restaurant
01.2021 - 10.2022
- Accomplished multiple tasks within established timeframes.
- Developed and maintained relationships with customers and suppliers through account development.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Cross-trained existing employees to maximize team agility and performance.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Assistant Manager
Pechanga Resort & Casino
06.2005 - 01.2015
- Responsibilities are to provide high quality 4-Diamond service in six outlets in a gaming environment, performing multiple tasks such as training, and mentoring seven supervisors and 75 team members
- Inventory, cost control, payroll, hiring new members, coaching, termination, created new menus for the outlets, promoting sales.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Developed detailed plans based on broad guidance and direction.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
Assistant Manager
Graziano's Restaurant
09.1997 - 01.2005
- Responsibilities encompass handling banquets facility in a full-service environment
- Training new employees, cost control, monitor food temperatures, inventory.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Education
San Jacinto College
Hemet, CA05.2014
Diploma - undefined
High School
Corona, CA06.1995
Skills
- Policy Implementation
- Marketing
- Operations Management
- Business Administration
- Strategic Planning
- Performance Management
- Staff Development
- Lead Generation
- Sales Techniques
- Team Leadership
Awards
- AAA best customer service
- Appreciation Recognition TM
Training
- Time Management (finish)
- Reaching personal Goals (finish)
- Power Leadership (finish)
- Hostile Free work environment (finish)
- Strategies for Ethical Decision Making Diversity. (finish)
- Solving Conflicts (finish)
- Harassment for Leads and Management (finish)
- Kronos Program (finish)
- MSS program (finish)
- AS400 program (finish)
- Food Handler training (finish)
- Responsible Beverage training (finish)
- Power point (finish)
- RBS Certification
- ServSafe Certification
Languages
Spanish
Native or Bilingual
Timeline
Manager
Dennys Restaurant
01.2021 - 10.2022
Assistant Manager
Pechanga Resort & Casino
06.2005 - 01.2015
Assistant Manager
Graziano's Restaurant
09.1997 - 01.2005
San Jacinto College
Diploma - undefined
High School