Jennyffer L. Mogollón P.
Everett,WA
Summary
Industrial Engineer with a strong background in administrative management and customer service. Demonstrates effective process streamlining and inventory coordination, enhancing guest satisfaction and operational efficiency. Committed to teamwork and adapting to dynamic environments, ensuring quality standards in all interactions.
Overview
12
12
years of professional experience
Work History
Housekeeper
Vacasa Vacation Rentals
Freeland, Washington
05.2025 - 01.2026
- Cleaned and sanitized vacation rental properties to ensure guest satisfaction.
- Implemented cleaning checklists to ensure thoroughness in all rental units.
- Coordinated with team members to maintain high cleanliness standards across locations.
- Managed laundry operations, including washing, drying, and folding linens.
- Organized cleaning supplies and equipment for efficient workflow during shifts.
- Assisted guests with inquiries about property amenities and services during stays.
Administrative and Sales Coordinator
DECOYESOS
, Colombia
07.2021 - 10.2023
- Delivered customer service and support that contributed to increased sales performance.
- Streamlined administrative processes to improve operational efficiency.
- Coordinated inventory management and maintained accurate documentation.
- Supervised and maintained quality control standards for finished products.
Occupational Health and Safety Assistant
36PT
, Colombia
04.2022 - 06.2022
- Handled phone inquiries to provide timely information to clients.
- Managed physical and digital correspondence to ensure effective communication.
- Assisted office visitors by addressing concerns and facilitating a welcoming environment.
- Stored and organized important documents in a secure manner.
- Prepared invoices and facilitated payroll for employees.
- Maintained an agenda to track meetings, calls, and scheduled appointments.
- Processed administrative records and procedures.
Occupational Health and Safety Intern
WORLD VISION
, Colombia
03.2021 - 05.2021
- Executed SG-SST activities, submitted reports on time, and supported People and Culture processes to enhance workplace safety.
- Conducted safety inspections to identify potential hazards in the workplace.
- Assisted in developing health and safety training materials to educate staff on best practices and compliance.
- Participated in safety drills to ensure compliance with emergency procedures.
- Documented safety concerns promptly to support incident reporting processes and improve overall safety communication.
Administrative Assistant
OZ Ingeniería Group S.A.S.
, Colombia
02.2019 - 07.2020
- Managed correspondence, filing, scheduling, and customer service to ensure smooth office operations.
- Handled correspondence through emails, phone calls, and mail distribution to facilitate effective communication.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Maintained office supplies inventory and ordered replacements to support uninterrupted workflow.
- Coordinated travel arrangements and itineraries for staff and clients.
- Prepared and maintained documentation for project meetings and reports.
- Assisted in organizing company events and employee training sessions.
- Supported financial operations by processing invoices and expense reports.
- Collaborated with departments to streamline communication and workflow efficiency.
Administrative Intern
Frontera Energy Corp.
, Colombia
05.2018 - 11.2018
- Assisted in coordinating office activities and events for team collaboration.
- Managed incoming communications and directed inquiries to appropriate departments.
- Prepared reports and presentations using company-specific software tools.
- Supported project teams by providing administrative assistance on various tasks.
- Collaborated with colleagues to streamline workflow and improve efficiency.
- Facilitated meetings by scheduling, preparing agendas, and taking detailed notes.
- Supervise security staff, prepare billing reports, and manage biometric systems.
Commercial Advisor
San Mateo University Foundation
, Colombia
11.2016 - 08.2017
- Implemented commercial strategies established by company objectives targeting growth opportunities.
- Provided expert advice on grant applications and funding strategies to staff members.
- Researched market trends to uncover opportunities for program expansion and align offerings with community needs.
- Analyzed funding proposals to align with organizational goals and mission.
- Facilitated workshops for stakeholders to discuss program initiatives and opportunities.
- Collaborated with teams to design impactful marketing materials for fundraising events.
- Monitored competitors' activities in order to stay ahead of the competition.
Management Assistant and SG-SST
SOTECOL - Colombian Technical Society
, Colombia
05.2014 - 08.2016
- Oversaw implementation activities for Occupational Health and Safety Management System (SG-SST), collaborating with an external company on integration and continuous improvement, ensuring compliance with legal requirements.
- Prepared and updated hazard and risk matrices related to occupational health and safety, following established procedures to enhance workplace safety.
- Coordinated and executed managerial tasks, including bank-related functions, correspondence management, schedule organization, and file management to support efficient operations.
Education
Some College (No Degree) - ELA ENGLISH
Skagit Valley College
Oak Harbor06-2026
General English -
ISS Language and Career College of BC
Vancouver, Canada07-2024
Industrial Engineering -
San Mateo University Foundation
Bogota D.C. COL01-2021
Technologist in Production and Quality Management -
San Mateo University Foundation
Bogota D.C. COL02-2019
Diploma in Scrum Foundations -
EXACOM I.T.
Bogota D.C. COLDiploma in Quality Management -
San Mateo University Foundation
Bogota D.C. COLSkills
- Cleaning coordination
- Attention to detail
- Detail orientation
- Task prioritization
- Multitasking capability
- Stress tolerance
- Adaptability
- Teamwork skills
- Team collaboration
- Problem solving
- Guest service improvement
- Communication excellence
- Communication skills
- Professional appearance
Training
- Diploma in Scrum Foundations, EXACOM I.T., 60 hours
- Diploma in Quality Management, San Mateo University Foundation, 50 hours
Timeline
Housekeeper
Vacasa Vacation Rentals
05.2025 - 01.2026
Occupational Health and Safety Assistant
36PT
04.2022 - 06.2022
Administrative and Sales Coordinator
DECOYESOS
07.2021 - 10.2023
Occupational Health and Safety Intern
WORLD VISION
03.2021 - 05.2021
Administrative Assistant
OZ Ingeniería Group S.A.S.
02.2019 - 07.2020
Administrative Intern
Frontera Energy Corp.
05.2018 - 11.2018
Commercial Advisor
San Mateo University Foundation
11.2016 - 08.2017
Management Assistant and SG-SST
SOTECOL - Colombian Technical Society
05.2014 - 08.2016
Some College (No Degree) - ELA ENGLISH
Skagit Valley College
General English -
ISS Language and Career College of BC
Industrial Engineering -
San Mateo University Foundation
Technologist in Production and Quality Management -
San Mateo University Foundation
Diploma in Scrum Foundations -
EXACOM I.T.
Diploma in Quality Management -
San Mateo University Foundation