Dynamic and bilingual professional with a proven track record in customer service and safety awareness, honed at Atacadão S.A and as an Aupair at Cultural Care. Excelled in building lasting relationships and enhancing bilingual abilities, demonstrating adaptability and organizational skills. Achieved commendable efficiency in team building and safety protocols, ensuring a structured and secure environment.
All child care related. Kept children's areas neat and clean. Enforced rules and managed behavior through developmentally appropriate discipline. Prepared and accompanied children on outings and vacations, supervising playtime and other activities for safety purposes. Implemented daily routine to maintain structure and stability. Developed bilingual abilities in language through immersive conversation and activities. Assisted with housework such as laundry and cooking. Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
Responsible for customer service, registering goods, collecting money, opening and closing cash registers, checking goods sold, resolving customer complaints, guiding them and providing relevant information. Issuing invoices. Learned duties for various positions and provided backup at key times. Responded to telephone, email and in-person customer inquiries. Provided training for new employees. I was also part of the internal accident prevention committee, making monthly safety inspections on the entire company.
Flight attendant - Brazilian aviation Education Center
Excellence in passenger service- Brazilian aviation educational center.
First aid on board aircraft (basic manual)- Brazilian aviation educational center.
Administrative Assistant - Senai (Brazil)