Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jenny J. Fernandez

Chaparral,NM

Summary

Career Objectives Seeking a position within a company, where professional experience and abilities would be an advantage to the growth of my employer and myself, while contributing to the goals and objectives of the organization. Summary of Qualifications Excellent clerical skills Bilingual English and Spanish. Experience in customer service, working as part of a team and problem solving. Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.

Overview

14
14
years of professional experience

Work History

Front Desk Clerk

Best Western Inn
  • Checking in customers, taking reservations.
  • Answered phones to respond to customer inquiries and transfer calls to appropriate staff members.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Met needs of walk-in customers by staying up-to-date on room availability and current promotions.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Maintained clean and presentable reception area to maintain professional business reputation.
  • Processed payments, issued bills and kept drawers accurate to meet financial targets.

Care Provider

At Home Personal Care Services
  • Providing care for people with disabilities
  • Made beds, swept floors and sanitized surfaces to support activities of daily living.
  • Maintained daily living standards by assisting clients with personal hygiene needs.
  • Arrange medication and reminded patients to take each according to correct schedule.
  • Monitored vital signs and medication use, documenting variances and concerning responses.
  • Transported patients to medical, dental and personal care appointments.
  • Recorded patient temperature, pulse and blood pressure to monitor health and well-being.

Customer Service Representative

Express Car Titling
01.2013 - 04.2013
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Vehicle title transferring and registration
  • License plate renewal
  • Temp permit processing
  • Processing payments

Server

Fiesta Lanes
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Provided exceptional service to high volume of daily customers.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.

Cashier

Stires Supermarket
  • Verified customer identification for alcohol or tobacco purchases.
  • Assisted with training new cashiers and customer service team members to increase speed of onboarding.
  • Operated cash register, collected payments, and provided accurate change.
  • Accepted cash and credit card payments, issued receipts and provided change.

Compliance Assistant

RL Jones
  • Researched information in municipal archives to maintain vital records and accounts.
  • Provided assistance to internal or external auditors in compliance reviews.
  • Kept detailed records of investigations and communication throughout cases to meet legal standards and promote easy search and retrieval by compliance staff.
  • Investigated statuses of business to determine compliance to laws and necessary corrective actions.
  • Processed payments and complied with CBP to meet requirements.

Office Assistant

1st Backhoe Services
05.2022 - 09.2022
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Maintained and updated office records, both digital and physical.
  • Prepared and edited documents to produce precise, accurate and professional communication.
  • Submitted employee payroll documentation weekly to avoid errors and kept employees paid accurately and on time.
  • Input data into spreadsheets and databases.
  • Reviewed files, records and other documents to obtain information to respond to requests.
  • Assisted with onboarding of new employees.
  • Monitored and tracked budgets and expenses.
  • Managed daily data entry and kept clerical information accurate and up-to-date.
  • Generated temp vehicle permits for out of state trips

Administrative Assistant

Book Keeper
01.2010 - Current
  • Organized and maintained filing and document management systems by coordinating, archiving and purging files.
  • Developed administrative processes to achieve organizational objectives and improve office efficiency.
  • Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
  • Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
  • Tracked and submitted employee timesheets to prepare for payroll processing.

Customer Service Representative

California Department Of Public Health
11.2020 - Current
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Answered incoming telephone calls to provide store, products, and services information.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Answered customer questions and addressed concerns resulting in reduction in customer complaints.

Education

High School Diploma -

Canutillo High School
Canutillo, TX
06.2009

Skills

  • Credit card payment processing
  • Inbound and Outbound Calling
  • Call Center Operations
  • Clerical support
  • High-energy attitude
  • Microsoft Office expertise
  • Office equipment proficiency
  • Problem-solving abilities
  • Adaptive team player
  • Mac OS or Windows Computers
  • Database Software (Access)
  • Email Software (Outlook, Yahoo, G-Mail, etc)
  • Internet Browser (Internet Explorer, Firebox, etc)
  • Spreadsheet Software (Excel)
  • Word Processing Software (Word)
  • Cash Handling
  • Till Counting
  • Call Transfers
  • File Management
  • Typing Speed: 40 Words Per Minute

Timeline

Office Assistant

1st Backhoe Services
05.2022 - 09.2022

Customer Service Representative

California Department Of Public Health
11.2020 - Current

Customer Service Representative

Express Car Titling
01.2013 - 04.2013

Administrative Assistant

Book Keeper
01.2010 - Current

Front Desk Clerk

Best Western Inn

Care Provider

At Home Personal Care Services

Server

Fiesta Lanes

Cashier

Stires Supermarket

Compliance Assistant

RL Jones

High School Diploma -

Canutillo High School

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Jenny J. Fernandez