Jenny Jo Conner
Sr. Program Manager | Change Implementation Strategist | Global Leader For Learning
Cocoa Beach,FL
Summary
Accomplished global leader with 14+ years of experience driving improvement programs in Fortune 500 companies, including UnitedHealthcare, Meta, and Amazon. Diverse background in industries such as Oil & Gas, Tech, Supply Chain, Semiconductor, and Healthcare. Recognized for innovative thinking and the ability to create transformative solutions. Skilled at mobilizing teams towards a common vision that delivers measurable impact to key business metrics. Adept at spearheading cross-functional collaborations and influencing without authority to successfully implement critical initiatives. Passionate about creating supportive, vision-driven environments that empower individuals to unlock their full potential and achieve exceptional results.
Overview
18
18
years of professional experience
2
2
Certificates
Work History
Sr. Global Learning Experience Manager (L6)
Amazon
10.2022 - Current
- Manage global performance improvement and defect reduction learning programs + team of 4 senior learning experience designers to conduct needs/gap analysis and evaluation for new learning experiences.
- Cultivate high-performing team culture by providing mentorship, coaching, and professional development opportunities, fostering an environment of collaboration, innovation, and continuous growth
- Conduct annual strategic planning and bridge planning to establish program goals
- Define and measure goals and KPIs for program initiatives
- Collaborate with Capacity, Finance, HR, and Operations stakeholders to manage performance-based progression paths.
- Pioneered new "Own It" program to drastically change the mental model of Operations service teams to an ownership mindset through training, coaching, communication, new scorecards, and more. Validated through rigorous testing and scaled org-wide, customer sentiment (+~120bps improvement YOY) and cost-reduction impact was recognized by senior leadership.
Program Manager - Scaled Learning
Pro Unlimited Inc., Onsite @ Meta
10.2021 - 10.2022
- Led program/strategic pillar to enhance access to learning content, collaborating with cross-functional partners to scale and improve global learning programs
- Defined and measured goals and KPIs for program initiatives, effectively managing staff and vendor resources to ensure project deliverables were met
- Led content marketplace experiment, surpassing target participation by 1600 bps and informing the organization's scaled learning strategy
- Redesigned quarterly business review to streamline content and standardize data inputs
Technical Curriculum Developer - Global Lead
Brooks Automation
05.2021 - 10.2021
- Collaborated with SMEs to evaluate and revise learning experiences
- Managed field technician certification program, ensuring alignment with organizational goals
Instructional Design Consultant
Mosaic Company, Onsite @ Pacific Gas & Electric
02.2020 - 05.2021
- Partnered with stakeholders for course development and certification programs, achieving on-time delivery and exceeding learner sentiment targets
Development Strategist and Project Manager
Alameda County Community Food Bank
10.2018 - 02.2020
- Led key projects, managing timelines and meeting deadlines within budgetary constraints
- Launched and led Innovation Council, focused on social franchise strategy
- Developed Operations dashboard and new "Pulse" metric to facilitate cross-functional collaboration and planning
Manager of Training & Development
RedRover Sales & Marketing Strategy
05.2015 - 10.2018
- Led research-based strategic and tactical sales and marketing planning with team of senior sales trainers
- Increased sales by 99% within three months as interim manager for Memphis Chamber of Commerce sales team
- Spearheaded launch of new e-learning service channel for clients
- Improved operational methods and workforce planning and increased billable staff utilization by 12%
Technical Editor
Wilson & Associates, Onsite @ Orion Drilling
11.2014 - 12.2015
- Managed client relationships and partnered with subject matter experts to develop SOPs for new rigs and equipment.
Sales Training Specialist and Systems Engineer
Argenta Field Solutions
12.2013 - 05.2015
- Developed and implemented training programs for two new division launches, assessing effectiveness and implementing improvements
- Designed and implemented candidate pipeline strategy and payroll system redesign, increasing department efficiency and quality
Manager of Training & Development
UnitedHealthcare
12.2006 - 11.2011
- Oversaw dynamic team of senior operational trainers, guiding their professional development and orchestrating their efforts to deliver high-impact learning experiences
- Formed strategic alliances with Operations leadership and stakeholders to craft and execute performance improvement initiatives
- Spearheaded redesign and successful pilot of redesigned global new hire program, leading to 20% reduction in time to proficiency, streamlining onboarding processes and maximizing employee productivity from day one
Education
Master of Science Instructional Science & Technology -
California State University Monterey Bay
Seaside 08.2020 - 12 2021
Bachelor of Science Management Information Systems -
Columbia College
Columbia, MO 01.2017 - 4 2020
Skills
Implementation planning
Customer journey mapping
Stakeholder management
Training and mentoring
Performance management
E-learning development and LMS
Data analysis (Tableau, Excel, Dashboard creation, etc)
Timeline
Sr. Global Learning Experience Manager (L6)
Amazon
10.2022 - Current
Program Manager - Scaled Learning
Pro Unlimited Inc., Onsite @ Meta
10.2021 - 10.2022
Technical Curriculum Developer - Global Lead
Brooks Automation
05.2021 - 10.2021
Master of Science Instructional Science & Technology -
California State University Monterey Bay
08.2020 - 12 2021
Instructional Design Consultant
Mosaic Company, Onsite @ Pacific Gas & Electric
02.2020 - 05.2021
Development Strategist and Project Manager
Alameda County Community Food Bank
10.2018 - 02.2020
Bachelor of Science Management Information Systems -
Columbia College
01.2017 - 4 2020
Manager of Training & Development
RedRover Sales & Marketing Strategy
05.2015 - 10.2018
Technical Editor
Wilson & Associates, Onsite @ Orion Drilling
11.2014 - 12.2015
Sales Training Specialist and Systems Engineer
Argenta Field Solutions
12.2013 - 05.2015
Manager of Training & Development
UnitedHealthcare
12.2006 - 11.2011
Certification
UC Berkeley Data Analytics Bootcamp