Jenny L De Leon
Weslaco,TX
Summary
Administrative professional with 20+years of experience in strong organization and office management. Offers skills in critical thinking, knowledge of records management, and background in customer service. Looking to put my knowledge and abilities to good use in a clerical position focused on driving successful operations. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. A reliable employee seeking a full-time position. Offering excellent communication and good judgment.
Overview
11
11
years of professional experience
Work History
EVV Clerk
Agua Cristalina Home Care
Harlingen, TX
01.2022 - 05.2022
- Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
- Interacted with customers by phone, email or in-person to provide information.
- Promoted customer loyalty and consistent by delivering friendly service and knowledgeable assistance.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
- Received and routed business correspondence to correct departments and staff members.
- Created reports and developed improvements and enhancements to automate records and file systems.
- Promptly received and forwarded incoming communications, such as phone calls, to appropriate staff.
- Entered personnel medical records and payrolling using office computers, following procedures to keep information private.
- Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Provider Assistant
Healthcare Provider, New Life Home Health
Mercedes, TX
06.2020 - 06.2020
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Performed duties in accordance with applicable standards, policies, and regulatory guidelines to promote a safe working environment.
- Developed and maintained courteous and effective working relationships.
- Offered friendly and efficient service to customers, and handled challenging situations with ease.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Performed duties in accordance with applicable standards, policies, and regulatory guidelines to promote a safe working environment.
- Offered friendly and efficient service to customers, and handled challenging situations with ease.
- Administered medications to help relieve symptoms impacting daily life.
- Coordinated with nurses, caregivers, and clinicians to meet the unique needs of the patient.
Provider Relations Representative
Pas Home Care
Mercedes, TX
05.2016 - 05.2020
- Met customer call guidelines for service levels, handle time, and productivity.
- A promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Performed therapeutic procedures such as injections, immunizations, and infection management.
- Maintained energy and enthusiasm in a fast-paced environment.
- Ordered medical and laboratory supplies and equipment.
- Carried out day-day-day duties accurately and efficiently.
- Performed duties in accordance with applicable standards, policies, and regulatory guidelines to promote a safe working environment.
- Offered friendly and efficient service to customers, and handled challenging situations with ease.
- Developed and maintained courteous and effective working relationships.
Office Coordinator
DF Pena Inc.
Weslaco, TX
05.2013 - 01.2019
- Interacted with customers by phone, email, or in person to provide information.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Efficiently supervised filing, sorting, and handling incoming and outgoing mail.
- Managed office activities by maintaining communication between clients, tracking records, and filing all documents.
- Trained new employees on administrative procedures, company policies, and performance standards.
- Reported on daily office activities to help managers stay on top of dynamic conditions and make proactive decisions.
- Routed correspondence to facilitate timely communication between team members, customers, and vendors.
- Managed office budget, including dealing with vendors for all office contracts.
- Efficiently supervised filing, sorting, and handling incoming and outgoing mail.
- Evaluated employee records and productivity to complete employee evaluations.
- Supported HR by completing new hire orientation, incident reports, and benefits paperwork on behalf of office employees.
- Verified salaried and hourly employee time cards to prepare accurate bi-weekly payroll.
- Enhanced office staff customer relations strategies to improve interactions and reduce complaints.
Front Office Coordinator
Kenwood Resort
La Feria, TX
01.2013 - 04.2013
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Monitored office supplies by checking inventory and placing orders.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Aided colleagues, managers, and customers through regular communication and assistance.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Entered and maintained departmental records in the company database.
- Managed conference scheduling and travel arrangements for key personnel.
- Established rapport with residents and prospective residents, field community comments suggestions, and complaints to the appropriate senior staff.
- Prepared and distributed resident and community communications (i.e. rule reminders, violation notices, increase letters, delinquency notices, eviction paperwork, lease addendums, and renewals.)
- Collect all residents security deposits, processing fees, rents, inspections, or other fees and maintained petty cash, recording expenditures
- Collection calls and assisted with the preparation of marketing materials.
Shipping Supervisor
Roper/Karman Inc,
Aurora, CO
05.2010 - 04.2011
- Supervised shipping team of 15 employees.
- Inspected loading operations for improvements in efficiency and safety.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Managed shipping and receiving activities for the company
- Pulled, verified, and packaged items for shipment.
- Maintained positive relationships with representatives of UPS, FedEx, USPS, and DHL shipping companies.
- Operated forklifts, lift trucks, and hand trucks to move items around the warehouse.
- Prepared shipping documents and invoices, processed payments, and fielded client questions.
- Orchestrated routing by producing accurate shipping documentation and package labels.
- Set up local, domestic, and international shipments according to the postal, shipper, and foreign regulations.
- Maintained accurate computer records of materials weights, and bill amounts and identified variances.
- Conducted training programs with employees to promote familiarity with company products and applications.
- Reviewed paperwork to determine priorities and set schedules.
- Processed returns and updated accounts.
- D/E, answering phone calls, e-mails, and faxes from clients.
- Handled all customer complaints.
Education
Medical Administrative Assistant Program
TSTC
Harlingen, TX06.2014
Administrators Office Procedures
TSTC
Harlingen, TX04.2014
Business Communications
TSTC
Harlingen, TX03.2014
Skills
- Correspondence and Office Documents
- Personnel Engagement
- Administration and Operations
- Customer Relationships
- Background Checks
- Customer Satisfaction
- Data Communications
- Drug Testing
- Visitor Interaction
- Greeting and Seating Clients
- Data Entry and Database Software
- Call Answering and Routing
- Positive Attitude and Energetic
- Multi-Line Telephone Skills
- Administrative and Clerical Support
- Office Equipment Operation
- Updating Client Data
- Customer Care
- Customer Inquiries
- Employee Timesheet Processing
- Data Confidentiality
- Mail and Package Distribution
- Friendly and Relatable
- Bi-Lingual
- Computer Proficiency
- Call Screening
- Making Appointments
- Office Supplies and Inventory
- Employee Data Record Keeping
Timeline
EVV Clerk
Agua Cristalina Home Care
01.2022 - 05.2022
Provider Assistant
Healthcare Provider, New Life Home Health
06.2020 - 06.2020
Provider Relations Representative
Pas Home Care
05.2016 - 05.2020
Office Coordinator
DF Pena Inc.
05.2013 - 01.2019
Front Office Coordinator
Kenwood Resort
01.2013 - 04.2013
Shipping Supervisor
Roper/Karman Inc,
05.2010 - 04.2011
Medical Administrative Assistant Program
TSTC
Administrators Office Procedures
TSTC
Business Communications
TSTC
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