Hi, I’m
Jenny Lee Rosario Montanez
Fort Lauderdale,FL
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated [Product or Service] expertise, including competitive offerings, pricing and market positioning.
Overview
6
years of professional experience
Work History
Musik Mogul
Manager
05.2018 - Current
Job overview
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Cross-trained existing employees to maximize team agility and performance.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Developed and maintained relationships with clients through account development.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Enhanced office efficiency by streamlining filing systems and organizing documents.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Assisted in event planning and execution for company functions such as conferences, workshops, or social gatherings.
- Answered multi-line phone system and enthusiastically greeted callers.
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained daily report documents, memos and invoices.
- Maintained electronic filing systems and categorized documents.
Education
National University College - BayamonBayamon, PR
No Degree from Criminal Justice
Colegio Universitario De San JuanSan Juan, PR
No Degree from Criminal Justice
University of Puerto Rico - HumacaoHumacao, PR
No Degree from Accounting And Business Management
Skills
- Business Development
- Contract Management
- Expense Tracking
- Financial Management
- Staff Development
- Customer Service
- Reliability
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Manager
Musik Mogul
05.2018 - Current
National University College - Bayamon
No Degree from Criminal Justice
Colegio Universitario De San Juan
No Degree from Criminal Justice
University of Puerto Rico - Humacao
No Degree from Accounting And Business Management
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