Jenny Fernandez
Charlotte,NC
Summary
Detail-oriented healthccare administrative professional with over 5 years of experience. Skilled in patient check-ins and check- outs, appointment scheduling, and surgery coordination. Proficient in insurance verification and adept at resolving complaints while providing exceptional customer service. Experienced in managing doctors' schedules, office logistics, and inventory control. Proactive in liaising with representatives, organizing samples, and ensuring smooth operations. Strong organizational and multitasking abilities to enhance office efficiency and customer satisfaction.
Overview
6
6
years of professional experience
Work History
Customer Care Representative
Riverchase Dermatology And Cosmetic Surgery P.A.
01.2019 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Effectively handled patient inquiries via phone, email, and in-person, providing accurate information regarding appointments, services, and billing inquiries.
- Educated patients on clinic policies, procedures, and financial responsibilities, ensuring clear understanding and compliance.
- Navigated multiple computer systems and applications to find information.
Patient Service Representative
Pinnacle Healthcare System
01.2018 - 01.2019
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Managed patient registration process, confirming data accuracy and completeness.
- Entered patient demographic and insurance data into electronic medical record system.
Education
Associate of Arts - Communications
Santa Monica College
Santa Monica, CA05.2018
Skills
- Customer Service
- Inbound Customer Service
- Data Entry
- Call Center Experience
- Medical Terminology
- Insurance Management
- Electronic Health Records Systems
- Patient Care
- Team Work
- Bilingual
- Time Management
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Care Representative
Riverchase Dermatology And Cosmetic Surgery P.A.
01.2019 - Current
Patient Service Representative
Pinnacle Healthcare System
01.2018 - 01.2019
Associate of Arts - Communications
Santa Monica College
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