JennyLiz Santiago
Chicago,IL
Summary
Accomplished caregiver and Union Health Center caseworker, adept in emotional support and early childhood development. Excelled in creating nurturing environments and advocating for client rights, demonstrating a proven track record in educational support and activities planning. Skillfully balanced schedule management with academic support, fostering social integration and development.
Overview
20
20
years of professional experience
Work History
Private Nanny
Self-employeed
08.2021 - Current
- Built positive and nurturing environments to support child social and emotional growth.
- Prepared healthy, age-appropriate snacks and meals.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Organized and cleaned after activities by picking up toys and straightening up play room.
- Led indoor and outdoor activities to entertain and occupy children.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Communicated with children at age-appropriate levels to encourage understanding and foster relationships.
- Played games, worked on puzzles, and read books to young children.
- Supervised children on playground to help develop physical and social skills.
- Regularly traveled with family to help with vacation activities and childcare.
- Helped children complete homework assignments and school projects.
- Transported children to and from activities using personal or family vehicle.
School Nanny
Self-employeed
08.2021 - 08.2024
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Engaged with children on age-appropriate level.
- Administered basic first-aid and medication in emergency situations.
- Coordinated playdates and outings to meet children's physical and social needs.
- Transported children to and from activities using personal or family vehicle.
- Identified warning signs of emotional and developmental problems in children.
- Developed games and activities using arts and crafts to support learning and verbal skills.
- Helped children complete homework assignments and school projects.
Caseworker
Union Health Center
01.2015 - 05.2021
- Maintained high level of client confidentiality, following strict guidelines, and recommendations.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
- Researched and resolved billing discrepancies to enable accurate billing.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Created treatment or service plan meeting each client's individualized needs.
- Assessed needs of each client and recommended appropriate services and resources.
- Advocated for client rights and represented client interests at administrative hearings.
- Maintained caseload of 75+ patients quarterly.
Education
Early Childhood Certication's - Early Childhood Education
Illinois Gateways To Opportunity
Chicago, IL06.2027
High School Diploma -
Carl Schurz High School
Chicago06.2004
Skills
- Activities Planning
- Academic Support
- Behavior Modeling
- Schedule Management
- Educational Support
- Early Childhood Development
- CPR training/First Aid
- Emotional Support
- Infant Care
- Social integration
Languages
Spanish
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Supervised team of 10 staff members.
- Collaborated with team of 20 in the development of parent and child development.
- Documented and resolved billing and coding which led to 100% resolved.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Telephone Service - Professionally processed 100+ calls per day, providing information and service to ensure customer satisfaction.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
Timeline
Private Nanny
Self-employeed
08.2021 - Current
School Nanny
Self-employeed
08.2021 - 08.2024
Caseworker
Union Health Center
01.2015 - 05.2021
Early Childhood Certication's - Early Childhood Education
Illinois Gateways To Opportunity
High School Diploma -
Carl Schurz High School
Work Preference
Work Type
Full TimePart TimeLocation Preference
RemoteOn-SiteImportant To Me
Career advancementWork-life balancePersonal development programs401k matchHealthcare benefitsWork from home optionTeam Building / Company RetreatsCompany CultureFlexible work hoursInterests
Learning new skills that can be put to use on and off the work field
I take pride in helping others, working in teams, being able to have a voice in the company
Quote
It is never too late to be what you might have been.
George Eliot