Jennylyn Puterbaugh
Gate Petroleum Company
Jacksonville
12
years of professional experience
Results-driven team leader with a proven track record in enhancing service delivery and customer satisfaction. Expertise in mentoring and coaching teams, streamlining processes, and driving quality improvement initiatives.
Work History
Team Leader
11 Years 5 Months- Led team in executing operational strategies to enhance service delivery and customer satisfaction.
- Streamlined workflows by implementing efficient processes, reducing downtime and improving productivity.
- Analyzed performance metrics to identify areas for improvement and drive operational excellence initiatives.
- Mentored staff, fostering skill development and promoting a collaborative work environment.
Assistant Manager
11 Years 5 Months- Developed staff training programs to improve team performance and service efficiency.
- Led operational initiatives to enhance customer service and satisfaction at retail locations.
- Implemented inventory management systems to streamline stock control processes.
- Analyzed sales data to identify trends and inform strategic decisions for product offerings.
Education
High School Diploma
Skills
Team supervision
People management
Training programs
Coaching and mentoring
Performance evaluations
Performance analysis
Quality improvement
Daily oversight
Work planning
Problem-solving
Complex Problem-solving
Staff guidance
Account management
Teamwork and collaboration
Staff training
Attention to detail
Constructive feedback
Verbal and written communication
Guidance
Sales strategy
Overtime management
Accomplishments
I successfully ran a store and upped sales, when it was needed.
Timeline
Team Leader
Gate Petroleum Company
03.2015 - CurrentRead More
Assistant Manager
Gate Petroleum Company
03.2015 - CurrentRead More
NB Forest High School
High School Diploma
Read More