Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jenny Paola Giraldo Gomez

fort lauderdale

Summary

Reliable professional with background in customer-facing roles, excelling in highly productive environments where task efficiency is paramount. Skilled in accurate cash handling, inventory management, and customer service, ensuring smooth and efficient transaction processes. Possess strong communication skills, problem-solving abilities, and adaptability to meet diverse customer needs and enhance overall satisfaction. Committed to contributing positively to team dynamics through effective collaboration and support.

Diligent professional with excellent multitasking, organizational and time management abilities. Skilled at promoting items and completing customer sales, smoothly suggesting purchases to drive revenue and promoting positive experiences to strengthen customer loyalty. Familiar with merchandise exchange protocols] and adaptable to new processes and procedures.

Overview

13
13
years of professional experience

Work History

Cashier Assistant

CVS Pharmacy
Miami
08.2023 - 01.2024
  • Stocked shelves with merchandise when needed.
  • Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Processed returned merchandise by strictly following store return and exchange procedures.
  • Discounted purchases by scanning and redeeming coupons.
  • Counted and balanced cashier drawers.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Offered customers carry-out service at completion of transaction.
  • Used suggestive selling techniques to promote add-on sales.

Customer Service Representative

Claro Communications
Villavicenio
08.2010 - 01.2020
  • Determined accurate prices for customer services, consistently searching for deals and best prices.
  • Updated system with order specifics and customer details, preferences, and billing information.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Presented existing and prospective customers with valuable service or product information to aid in decision-making.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Conferred with customers by telephone or in person to provide information about products or services and take orders.
  • Updated databases with new and modified customer data.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Identified opportunities for upselling additional products or services based on customer needs.
  • Prioritized and organized tasks to efficiently accomplish service goals.

Education

Bachelor of Administration -

University Remington
Colombia
12-2016

High School Diploma -

College Jardin
Colombia
12-2002

Skills

  • Point-of-sale operation
  • Cash handling
  • Customer verification
  • Stock replenishment
  • Return processing
  • Sales transactions
  • Organizational skills
  • Suggestive selling
  • Conflict resolution
  • Data entry
  • Time management
  • POS systems use
  • ID verification
  • Interpersonal skills
  • Policies and procedures
  • Team collaboration
  • Product knowledge
  • Written communication
  • Teamwork
  • Verbal and written communication

Timeline

Cashier Assistant

CVS Pharmacy
08.2023 - 01.2024

Customer Service Representative

Claro Communications
08.2010 - 01.2020

Bachelor of Administration -

University Remington

High School Diploma -

College Jardin
Jenny Paola Giraldo Gomez
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