Jennypher Hidalgo
Saint Cloud, Florida,USA
Summary
Collections specialist with a strong history of maximizing recovery rates and minimizing outstanding balances. Skilled in managing customer inquiries, negotiating payment plans, and ensuring precise record-keeping. Collaborates effectively within teams to achieve both individual and organizational objectives.
Overview
16
16
years of professional experience
Work History
Remote Collections Specialist/Payment Poster/Billing Records Specialist
New York Sports and Joints Orthopedic Specialists
Garden City, NY
09.2020 - 10.2025
- Generated delinquent accounts report from EMR systems to maximize timely payments.
- Contacted Workers Compensation and No Fault Insurance Companies for claim status and resolution of nonpayment issues.
- Formatted appeal letters and retrieved medical records to support claims and file disputes with insurance companies.
- Posted $10,000 to $20,000 daily from No-Fault and Workers Compensation insurance checks.
- Coordinated with attorneys for settlement of outstanding balances after No-Fault policies were exhausted.
- Processed incoming billing record requests from insurance companies and legal entities while ensuring HIPAA compliance.
- Utilized billing software to track collections and update patient records.
- Coordinated with healthcare providers to discuss payment plans and options.
Pharmacy Technician Assistant/Cashier
Health Guard Pharmacy
Jackson Heights, NY
04.2019 - 06.2020
- Managed daily call operations, including customer profile creation and insurance inquiries.
- Processed an average of 150 transactions daily while closing and opening registers.
- Verified inventory quantities and managed storage to ensure availability of pharmaceuticals.
- Removed outdated medications and restocked items in short supply to maintain stock levels.
- Supported patients by providing medication information and answering inquiries.
- Assisted pharmacists in filling prescriptions, verifying accuracy and labeling bottles.
Budget Supervisor
United States Marine Corps
Cherry Point, NC
06.2012 - 08.2014
- Reviewed and maintained budget following government purchases while consolidating documents for audits.
- Collected and entered data for transfer and receipt of government assets and supplies.
- Conducted bookkeeping activities, including account balancing, audits, and fund administration.
- Trained and supervised personnel to ensure compliance with safety procedures and policies.
- Inventoried and accounted for over $5 million in government assets.
Fiscal Clerk
United States Marine Corps
Okinawa, Japan
02.2010 - 06.2012
- Generated routine reports and conducted technical research for customer inquiries.
- Handled phone calls promptly, addressing questions or directing to appropriate personnel.
- Maintained inventory documents for future reconciliation processes.
- Handled order processing, ensuring timely delivery and accurate fulfillment of requests.
Education
Associates in Science - Healthcare Management
Fiorello H. LaGuardia Community College CUNY
Long Island City, New York02.2019
Associates in Applied Science - Travel, Tourism & Hospitality Management
Fiorello H. LaGuardia Community College CUNY
Long Island City, New York06.2017
Skills
- Billing software and claims processing
- HIPAA compliance
- Account reconciliation and accounts receivable
- Customer relationship management
- Payment processing and debt collection
- Effective communication and telephone etiquette
- Problem solving and analytical thinking
- Time management and attention to detail
- Team collaboration and recordkeeping
- Data entry proficiency
- Inventory management
- Fluent in Spanish
- Clerical support
Timeline
Remote Collections Specialist/Payment Poster/Billing Records Specialist
New York Sports and Joints Orthopedic Specialists
09.2020 - 10.2025
Pharmacy Technician Assistant/Cashier
Health Guard Pharmacy
04.2019 - 06.2020
Budget Supervisor
United States Marine Corps
06.2012 - 08.2014
Fiscal Clerk
United States Marine Corps
02.2010 - 06.2012
Associates in Science - Healthcare Management
Fiorello H. LaGuardia Community College CUNY
Associates in Applied Science - Travel, Tourism & Hospitality Management
Fiorello H. LaGuardia Community College CUNY