Summary
Work History
Education
Skills
Languages
Timeline
Generic

Jennyver Quigley

Crestview

Summary

Dynamic manager with a proven track record at Cash's Ice House, excelling in customer service and team leadership. Enhanced customer satisfaction through effective conflict resolution and strategic planning, achieving departmental goals. Skilled in time management and relationship building, fostering strong connections with clients and suppliers to drive business success.

Knowledgeable guests services with solid history of managing teams and driving operational success. Skilled in implementing strategic initiatives that enhance productivity and efficiency. Demonstrated ability in problem-solving and decision-making.

Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.

Work History

Manager

Cash's Ice House
2017 - 2019
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Improved marketing to attract new customers and promote business.

Customer Service Solutions

Asurion
2015 - 2017
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Provided effective technical assistance to consumers.
  • Set up service appointments for customer with contractor.

Customer Service Representative

N.E.W Customer Service Companies
2003 - 2004
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Server

Cracker Barrel
2002 - 2003
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.

Assistant Manager of Operations

Gutsweinschenk Till E.
1988 - 1999
  • Managed daily operations, delegating tasks appropriately to ensure smooth functioning of the facility.
  • Taught employees how to collaborate on daily job tasks and achieve service targets.
  • Coordinated with General Manager in different operational issues and promotional activities.
  • Mentored new hires, guiding them through their roles while providing ongoing support for professional growth opportunities.
  • Developed strong relationships with suppliers, resulting in improved product quality and delivery times.
  • Maintained accurate records of all transactions within the department to facilitate transparent reporting systems.
  • Boosted customer satisfaction by addressing inquiries promptly and resolving issues effectively.

Education

High School Diploma -

Zell High School
Zell/Mosel, Germany

No Degree - Accounting

Western Dakota Tech
Rapid City, SD

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Verbal and written communication
  • Complex Problem-solving
  • Documentation and reporting
  • Goal setting
  • Task delegation
  • Relationship building
  • Customer relationship management (CRM)
  • Sales techniques
  • Conflict resolution

Languages

German
Native or Bilingual

Timeline

Manager

Cash's Ice House
2017 - 2019

Customer Service Solutions

Asurion
2015 - 2017

Customer Service Representative

N.E.W Customer Service Companies
2003 - 2004

Server

Cracker Barrel
2002 - 2003

Assistant Manager of Operations

Gutsweinschenk Till E.
1988 - 1999

High School Diploma -

Zell High School

No Degree - Accounting

Western Dakota Tech

Similar Profiles

CREATE PROFILE