Jennifer Ashe
Cleveland,TN
Summary
Responsible Cashier proficient in handling money, restocking merchandise, and helping customers locate products. History of keeping work area clean, neat, and professionally arranged. Good listening skills combined with attentive and detailed-oriented nature. An asset to the team. Provides the best customer service, with a positive attitude and friendly nature, so the customer remains happy and plans their next visit. Enthusiastic Head Cashier with 7 years of experience helping customers complete transactions. Well-versed in fielding customer questions, providing recommendations and ringing up purchases on POS cash registers. Recognized for increasing sales by promoting current deals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
Work History
Retail store Head Cashier
- Trained newly hired cashiers on POS system
- Oversaw and managed operations of the retail toy store
- Developed positive, lasting relationships with regular customers, encouraging them to return frequently
- With a friendly and positive attitude enhanced the customer experience through personal connection and communication to ensure the customer had all their needs met
- Trained staff how to process and price donations, separated stock, and made sure shelves were stocked
- Collaborated with a team to redesign and set up a restock for the entire retail store.
Customer Service Associate
Panera Bread
09.2020 - Current
- Greeted guests with a friendly attitude and offered them assistance with their food order, took their order on the pos system computer
- Fixed and delivered beverages and food to the customer directly or to the guest tables
- Cleaned and organized dining room, tables, and coffee center
- Swept floor and dusted
- Bused and gathered dirty dishes from dinning room to dish room, washed dishes if needed
- Upheld sanitary and safety standards in completing all tasks.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Provided training and support to new associates to help provide high-quality customer service.
Cashier
store, Samaritan centeer
12.2016 - 08.2020
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Used POS system to enter orders, process payments and issue receipts.
- Stocked, tagged and displayed merchandise as required.
Education
Southern Adventist University
2000
GED - undefined
Mount Pisgah Academy
1999
Skills
- Verbal Communication
- Product Merchandising
- Cashier Training
- Customer Service
- POS Systems
- Store Opening and Closing
- Stocking and Replenishing
- New Hire Training
- Multi-Tasking Skill
- Adaptability and Dependability
- Team Contribution
Timeline
Customer Service Associate
Panera Bread
09.2020 - Current
Cashier
store, Samaritan centeer
12.2016 - 08.2020
Retail store Head Cashier
Southern Adventist University
GED - undefined
Mount Pisgah Academy