Jenora Cloud
Cleveland
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
Work History
Patient Service Specialist
Cleveland Clinic
08.2025 - Current
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Provided excellent customer service to patients and medical staff.
- Followed document protocols to safeguard confidentiality of patient records.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Verified patient insurance eligibility and entered patient information into system.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Answered incoming calls, scheduled appointments and filed medical records.
- Facilitated communication between patients and various departments and staff.
- Engaged with patients to provide critical information.
- Responded to inquiries by directing calls to appropriate personnel.
Valet Driver
Towne Park
11.2019 - 10.2022
- Recorded make, model and exact location of each parked vehicle for easy retrieval.
- Parked and retrieved cars carefully to prevent damage and avoid delays.
- Established positive guest relationships through consistent delivery of excellent customer service.
- Welcomed arriving guests and explained car retrieval procedures.
- Answered guest's questions about property amenities and services.
- Maintained cleanliness of work sites, parking spaces, and guest services stations.
- Delivered guest vehicles smoothly and met diverse needs of valet customers.
- Entered guest vehicle information and location in computerized valet parking system.
- Provided punctual, polite valet services to uphold professional standards.
- Located and retrieved vehicles quickly to minimize customer wait times.
Office Assistant
Skyline Towers Apartments
05.2016 - 03.2018
- Filed paperwork.
- Sent invoices regarding maintenance request and monthly rent payments.
- Ordered office supplies.
- Made outgoing/retrieved incoming calls as needed.
- Made sure the office stayed clean and organized.
- Demonstrated integrity and honesty while assisting residents and other building personnel.
Cashier/Server
McDonald's
09.2015 - 03.2016
- Operated the drive-through window and sales register quickly and effectively.
- Pleasantly and courteously greeted an interacted with customers while providing excellent customer service.
- Prepared fountain drinks and ice cream items.
- Bagged customers order’s so they could be handed out.
- Trained the new hires on the POS system.
- Restocked shelves that had missing items.
- General cleaning.
Dishwasher
Boston Market
07.2015 - 03.2016
- Maintained a clean, safe, and healthy work environment.
- Followed all safety and sanitation policies while handling food and beverages to uphold proper health standards.
- Routinely cleaned work areas, glassware, and silverware throughout each shift.
- Pulled all trash items at the end of each night shift.
Cashier/Server
Chipotle Mexican Grill
11.2013 - 05.2015
- Displayed integrity and honesty while working with customers, coworkers, and managers.
- Trained new hires in a variety of different positions pertaining to the food line, POS system, fax/online food orders, and food prepping.
- Maintained high standards of customer service during high-volume, fast paced operations.
- Prepared all food items in a 2-3 minute time frame.
- Restocked and counted inventory merchandise.
- Verified that prepared food met all standards for quality and quantity.
- Prepared a variety of foods according to customers’ orders or supervisor’s instructions, following approved procedures.
Crew Leader
Burger King Corp
01.2011 - 11.2012
- Supervised staff to make sure they performed their duties with customer satisfaction in mind.
- Greeted customers and provided excellent customer service.
- Trained customers on the POS system and preparing tables.
- Listened and addressed customers’ complaints and suggestions.
- Assisted with inventory control of food, equipment, supplies, and reported any shortages or inconsistencies to the designated staff.
- Maintained a clean and healthy work environment.
Education
Associate of Science - Healthcare Information (Medical Billing and Coding)
Columbia Southern University
06-2025
Diploma - undefined
Maple heights high School
01.2009
Skills
- Typing(40wpm)
- Time Management
- Detail Oriented
- Microsoft Office Proficient
- Active Listening Skills
- Computer Literacy
- Problem Solving
- Quick Learner
- Professional appearance
- Medical terminology
- HIPAA compliance
- Data entry proficiency
- Customer service
- Problem-solving
- Medical coding
- Money handling
- Appointment scheduling
- Patient confidentiality
- Insurance verification
- Patient check-in
- Registration and admissions
- Customer follow-up
- Patient registration
Timeline
Patient Service Specialist
Cleveland Clinic
08.2025 - Current
Valet Driver
Towne Park
11.2019 - 10.2022
Office Assistant
Skyline Towers Apartments
05.2016 - 03.2018
Cashier/Server
McDonald's
09.2015 - 03.2016
Dishwasher
Boston Market
07.2015 - 03.2016
Cashier/Server
Chipotle Mexican Grill
11.2013 - 05.2015
Crew Leader
Burger King Corp
01.2011 - 11.2012
Diploma - undefined
Maple heights high School
Associate of Science - Healthcare Information (Medical Billing and Coding)
Columbia Southern University