Summary
Work History
Education
Skills
Timeline
Overview
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Jen Pizano

Meridian

Summary

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Work History

Career Coach

Equus Workforce Solutions
01.2024 - Current
  • Improved client satisfaction by offering timely feedback on resumes, cover letters, and LinkedIn profiles.
  • Empowered clients with relevant resources and up-to-date job market insights to support informed career decisions.
  • Enhanced career progression through personalized coaching tailored to individual goals and strengths.
  • Provided career development guidance, supporting clients through transitions and goal-setting.
  • Acted as a liaison between clients and employers, promoting successful hiring outcomes and developing career plans for professional growth.

Reservations Agent

Alaska Airlines
09.2017 - 08.2023
  • Managed high call volumes with attention to detail, reducing booking errors and cancellations.
  • Provided accurate information on availability, pricing, and reservation details.
  • Delivered excellent customer service using active listening and effective interpersonal skills.
  • Processed payments securely while maintaining confidentiality of financial information.
  • Utilized reservation software to efficiently manage bookings, track availability, and update guest records.

Patient Business Associate

St. Luke's Boise Medical Center
01.2010 - 08.2017
  • Maintained strict confidentiality of sensitive patient information in compliance with HIPAA regulations.
  • Enhanced team productivity with effective communication, collaboration, and problem-solving skills.
  • Provided excellent customer service, addressing patient inquiries, concerns, and complaints promptly and professionally.
  • Improved patient satisfaction by providing efficient and accurate registration processes.

Education

GED -

B.S.U.
Boise, ID
03-2009

Skills

  • Career development and workforce readiness expertise
  • Strong skills in job market analysis, interview coaching, and resume building
  • Proficient in documentation, recordkeeping, and intake processes
  • Effective communicator with active listening and critical thinking abilities
  • Experienced in conflict resolution, policy revisions, and service planning
  • Skilled in networking strategies, problem-solving, and attention to detail
  • Professionalism in all interactions, with strong verbal and written communication skills
  • Competent in data entry and maintaining accurate records

Timeline

Career Coach

Equus Workforce Solutions
01.2024 - Current

Reservations Agent

Alaska Airlines
09.2017 - 08.2023

Patient Business Associate

St. Luke's Boise Medical Center
01.2010 - 08.2017

GED -

B.S.U.

Overview

15
15
years of professional experience

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Jen Pizano