Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jens Gronning

Denver,NC

Summary

Diligent and concise manager bringing 18 years of experience in operations, logistics, serving customers, and managing and directing staff. Well developed interpersonal skills and ability to seamlessly multi-task and tackle a myriad of issues relating to problem solving. Adept at improving operational stability, efficiency and profitability. Team-minded individual works well with staff and ownership alike. Prompt, efficient, and professional in the workplace. Dedicated, reliable, and willing to work long hours to exceed ownership expectations in pursuit of business goals.

Overview

27
27
years of professional experience

Work History

General Manager of Operations

Eastway Wrecker Service
05.2008 - Current
  • Manage day to day operations.
  • Direct and assist staff such as dispatchers, towing personnel, yard coordinators.
  • Coordinate daily logistics of vehicle pick ups and address any issues or concerns with sub contractors.
  • Manage purchase orders and accounts payable with sub contractors and customers.
  • Track fuel and mileage for all company trucks and vehicles, as well as coordinate weekly fuel deliveries to multiple company fuel pumps.
  • Introduced new methods, practices and systems to reduce inefficiencies and improve customer satisfaction.
  • Developed systems to track and log work issues.
  • Identify and resolve unauthorized, unsafe or ineffective practices.
  • Log issues or complaints from staff, customers, and sub contractors, and worked with ownership to assist in resolution.
  • Aided in the creation and implementation of a seized vehicle department.
  • Aid ownership in applications for state, local, and federal towing and recovery contracts.
  • Process towing lien applications for new vehicle titles with the NC DMV.
  • Track company vehicle, truck, and equipment use. Ensure prompt and proper maintenance with company mechanic.
  • Trained, coached and mentored staff to support smooth adoption of new contracts and departments.

Purchasing Manager

Capricorn Electronics
08.2007 - 04.2008
  • Purchased parts for the assembly and production of electronic products such as home security systems, smoke detectors, and emergency response pendants.
  • Purchased new products and oversaw inventory stocking and availability.
  • Coordinated paperwork, and maintained permanent records.
  • Assisted in the manufacture of products on the factory floor.

Conference Manager

Chetola Resort
03.2004 - 07.2006
  • Fulfilled contractual obligations for rehearsal and day of event coordination.
  • Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
  • Organized logistics and materials for each meeting, arranged spaces, and ensured proper implementation of conference plans by staff.
  • Supervised onsite team of caterers, audio-visual technicians and facility management team.
  • Improved operations through consistent hard work and dedication.
  • Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Increased customer satisfaction by resolving issues.
  • Worked with customers to understand needs and provide excellent service.

Waiter

Blowing Rock Grill
03.2003 - 03.2004
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Used cash registers and credit card machines to cash out customers.
  • Monitored dining rooms for seating availability as well as service, safety and well-being of guests.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Informed customers about daily and seasonal specials.
  • Stayed up-to-date on menu changes to help customers make food choices.
  • Maintained customer satisfaction by clarifying questions about orders and specialty items.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Suggested appropriate food and drink pairings to increase per-ticket sales.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.

Waiter

Woodlands Barbeque
08.2002 - 03.2003
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Used cash registers and credit card machines to cash out customers.
  • Monitored dining rooms for seating availability as well as service, safety and well-being of guests.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.

Busboy

Midtown Sundries
07.1999 - 08.2001
  • Transported dirty utensils, dishes and trays to kitchen to help team stay on top of cleaning.
  • Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
  • Checked dining area supplies of linens, wrapped silverware and replenished low stock.
  • Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.

Factory Worker

Capricorn Electronics
06.1998 - 08.2001
  • Carefully packaged finished products and prepared for shipment.
  • Weighed and measured items to prevent waste and meet quality standards.
  • Participated in training sessions to enhance skills and knowledge.
  • Graded and packaged finished products, transporting items for additional processing, storage or shipment.
  • Supported production needs by performing routine tasks using standard procedures and equipment.
  • Inspected final products to assess compliance with quality standards.
  • Used equipment properly to avoid workplace hazards or injuries.
  • Inspected and adjusted work performed to meet expectations.
  • Tested products or subassemblies for functionality or quality and troubleshot problems with equipment, devices or products.
  • Examined incoming materials and compared to documentation for accuracy and quality.
  • Maintained organized work area by cleaning and removing hazards.
  • Inspected finished products for quality and adherence to customer specifications.

Education

No Degree - Political Science

Appalachian State University

High School Diploma -

East Lincoln High School
06.2001

Skills

  • Program Optimization
  • Strategic Vision
  • Performance Monitoring and Evaluation
  • Administrative Management
  • Problem Anticipation and Resolution
  • Operational Efficiency
  • Workload Planning
  • Interpersonal and Verbal Skills
  • Records Organization and Management
  • Workload Delegation
  • Compliance Requirements
  • Materials Planning and Logistics
  • Industry Standards
  • Maintaining Clean Work Areas
  • Logistics

Timeline

General Manager of Operations

Eastway Wrecker Service
05.2008 - Current

Purchasing Manager

Capricorn Electronics
08.2007 - 04.2008

Conference Manager

Chetola Resort
03.2004 - 07.2006

Waiter

Blowing Rock Grill
03.2003 - 03.2004

Waiter

Woodlands Barbeque
08.2002 - 03.2003

Busboy

Midtown Sundries
07.1999 - 08.2001

Factory Worker

Capricorn Electronics
06.1998 - 08.2001

No Degree - Political Science

Appalachian State University

High School Diploma -

East Lincoln High School

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