Jensee Figueroa
Coram,New York
Summary
Administrative medical professional with progressive experience in the development and implementation of practice administration strategies to meet both client and practice expectations and goals. As Practice Administrator primarily dedicated to assisting physicians in managing the growth of the organization/practice. Implementation and management of billing policies and procedures. A Spanish-speaking professional with extensive bi-cultural experience having worked with a diverse client base and personnel in New York. Analytical and strategic in the planning, execution and implementation of the practice cash management and cost containment strategies, policies and procedures.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Senior Manager, Operations
Cohen Children's Specialty Care at Bay Shore/Riverhead
Bay Shore, New York
01.2014 - 10.2022
- Manage personnel staff of 32, consisting of administrative staff and clinical assistants
- Assist 18 physician partners in the management and growth of the organization/practice
- Oversee all HR department functions including but not limited to recruitment/termination of administrative staff and employee benefits
- Oversee a multi-division facility in daily operations and management
- Oversee the performance, appraisal and payroll process for all administrative personnel
- Ensure practice is in compliance with HIPAA and OSHA policies per established standards
- Assist in development and maintain annual financial (budget) plan for the practice
- Develop strategic plans for revenue increase and cost-efficient implementations
- Implement and manage billing policies, procedures and protocols to ensure continuous cost-effective workflow
- Oversee capital equipment purchases and supplies
- Train all new employees on billing policies, procedures and practice policies, organization policies, customer service, workflow, best practice and application software
- Consistently sustaining office efficiency and customer service by fostering and encouraging a team who honor and value their roles within the organization, resulting in high Press Ganey patient satisfaction survey scores, Patient Choice Award and Northwell Health Presidents Award for Team.
- Developed and implemented strategies to improve operational efficiency, reduce costs, and increase productivity.
Practice Administrator
Pediatric Multi Specialty Care Center
West Islip, New York
01.2013 - 01.2014
- Managed personnel staff of 45 consisting of administrative staff and physician assistants
- Assisted 27 physician partners in the management and growth of the organization/practice
- Oversaw all HR department functions including but not limited to recruitment/termination of administrative staff and employee benefits
- Oversaw a multi-division faculty in daily operations and management
- Oversaw the performance appraisal and payroll process for all administrative staff personnel
- Ensure practice is in compliance with HIPAA and OSHA policies per established standards
- Developed and maintained annual financial (budget) plan for the practice
- Developed strategic plans for revenue increase and cost-efficient implementations
- Implemented and managed the development of office billing policies, procedures and protocol manual to ensure continuous cost-effective workflow.
Office/Billing Manager
Reproductive Specialists of New York
Mineola, New York
01.1999 - 01.2013
- Managed personnel staff of 35 consisting of administrative staff and physician assistants
- Assisted physician partners in the management and growth of the organization/practice
- Managed all HR departmental functions including but not limited to, recruitment/termination of administrative staff and employee benefits
- Oversaw all front desk daily operations and management
- Oversaw the performance appraisal and payroll process for all administrative staff personnel
- Ensured practice is in compliance with HIPAA and OSHA policies are in compliance per established standards
- Implemented and managed the development of office billing policies, procedures and protocol manual to ensure continuous cost-effective workflow.
Front Desk Manager
Maimonides Medical Center
Brooklyn, New York
01.1997 - 01.1999
- Managed all front office personnel operations
- Produced daily report to record changes and track report for monies received
- Medical billing for managed care patients
- Handled all patient financial and operational inquiries
- Developed and implemented policies procedures
- Responsible for controlling patient flow
- Held accountable for all surgery appointments, confirmations and scheduling
- Managed personnel performance appraisal process
- Ensured compliance to standard policies and procedures.
Administrative Assistant
New York University Medical Center
Brooklyn, New York
01.1996 - 01.1997
- Maintained all front office personnel operations files (ie.: Physician's CV)
- Assisted in the coordination and resolution of payroll and personnel issues
- Ensured that office operations maintained a continuous work flow by maintaining inventory levels of both medical and office supplies
- Held accountable for minimizing personnel absence and ensuring that secretarial services were covered during working hours
- Maintained patient/client demographic reports to ensure information remained updated.
Education
Bachelor's Degree - Anticipated Completion 2026
Empire NYS College
Associates Degree in Applied Science -
Borough of Manhattan Community College
Non-Credit courses in Business Administration -
New York University
Lead North Cohort 1 Leadership Course -
Northwell Health
Skills
- Budget Oversight
- Strategic Planning
- Business Performance Management
- Cross-Functional Team Leadership
- Operations Planning
Languages
Spanish
Professional
Certification
- NYS Licensed Esthetician
Timeline
Senior Manager, Operations
Cohen Children's Specialty Care at Bay Shore/Riverhead
01.2014 - 10.2022
Practice Administrator
Pediatric Multi Specialty Care Center
01.2013 - 01.2014
Office/Billing Manager
Reproductive Specialists of New York
01.1999 - 01.2013
Front Desk Manager
Maimonides Medical Center
01.1997 - 01.1999
Administrative Assistant
New York University Medical Center
01.1996 - 01.1997
Bachelor's Degree - Anticipated Completion 2026
Empire NYS College
Associates Degree in Applied Science -
Borough of Manhattan Community College
Non-Credit courses in Business Administration -
New York University
Lead North Cohort 1 Leadership Course -
Northwell Health
- NYS Licensed Esthetician
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