Jensen Kampo
Neenah,WI
Summary
- Successful at managing multiple priorities with a positive attitude.
- Willingness to take on added responsibilities to meet team goals.
- Forward-thinking team leader
- Proactive and hardworking
- Focused on continuous operational and client improvement.
Overview
8
8
years of professional experience
Work History
Lead Service Operations Specialist
JJ Keller & Associates Inc
06.2021 - Current
- Improved efficiency by streamlining and implementing new processes.
- Reconcile 9 credit cards, ACH account & Uncashed checks to ensure our clients are charged accurately.
- Enhanced team productivity with effective communication.
- Quality check work to ensure systems are updated correctly.
- Motivate and train employees as needed to maximize team productivity.
Service Operations Escalation Specialist
JJ Keller & Associates Inc
03.2021 - 06.2021
- Assisted in Baseplate and T&R work orders
- Learned accurately how to do Data Entry
- Follow up on Baseplate renewals
- Tech Follow ups with communicating to Client Service and States.
Operations Support Specialist II
JJ Keller & Associates Inc
10.2020 - 03.2021
- Float from the T&R position and baseplate
- Took over National Express account
- Paid client's property taxes bills to avoid late payments
- Renewed vehicles for multiple companies
- Followed up with states and vendors on their registration renewals
- Helped the teams with renewals when needed.
Operations Support Specialist II
JJ Keller and Associates Inc
03.2020 - 10.2020
- Check in titles
- Distribution of titles
- Sending out renewals
- Sort mail
- Receiving and paying property taxes.
Supervisor-Assistant Manager
Tom's Drive In
01.2016 - 09.2022
- Made schedule and made sure everyone had the hours they need.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Developed strong working relationships with staff and customers.
- Managed cash registers.
Education
Completed Associate Degree of Arts and Science -
University of Wisconsin Fox Valley
Menasha, WisconsinSkills
- Dependable and Responsible
- Critical Thinking
- Relationship Building
- Teamwork and Collaboration
Volunteer Experience And Special Accomplishments
- Big Brother Big Sister - Current
- Junior Achievement, 2019 to Present, Set up times to go into classrooms to teach
- Received the Initiative Herb Kohl Scholarship senior year of high school
Timeline
Lead Service Operations Specialist
JJ Keller & Associates Inc
06.2021 - Current
Service Operations Escalation Specialist
JJ Keller & Associates Inc
03.2021 - 06.2021
Operations Support Specialist II
JJ Keller & Associates Inc
10.2020 - 03.2021
Operations Support Specialist II
JJ Keller and Associates Inc
03.2020 - 10.2020
Supervisor-Assistant Manager
Tom's Drive In
01.2016 - 09.2022
Completed Associate Degree of Arts and Science -
University of Wisconsin Fox Valley