- Team Sports
- Playing Sports
- Enjoy creating and following travel blogs and vlogs
- Music
- Enjoy experimenting with different ingredients and flavors in the kitchen
- Sharing recipes, cooking tips, and culinary experiences through blogs and social media platforms
- Passionate about balancing physical health with mental and emotional wellness
- Running
Jensen Linn
Tulsa,OK
Summary
Skilled Patient Care Coordinator with a proven track record at JW Holland Wellness, adept in HIPAA compliance and critical thinking. Excelled in enhancing patient satisfaction through effective appointment scheduling and streamlining communication. Demonstrated organizational prowess and a commitment to privacy, significantly improving care coordination and patient trust.
Overview
5
5
years of professional experience
Work History
Patient Care Coordinator
JW Holland Wellness
06.2022 - Current
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
- Delivered excellent patient experiences and direct care.
- Collaborated with interdisciplinary teams to create seamless transitions between various stages of treatment plans, enhancing continuity of care.
- Reduced wait times by implementing an effective appointment reminder system for patients, minimizing no-shows and late arrivals.
- Monitored inventory levels of medical supplies and equipment, placing orders when necessary to prevent shortages or delays in patient care provision.
- Implemented patient feedback mechanisms, leading to service enhancements and increased patient satisfaction.
- Coordinated scheduling of appointments to maximize healthcare providers' availability and patient convenience.
- Resolved patient concerns and complaints with empathy and professionalism, restoring trust in healthcare services.
- Enhanced patient satisfaction by coordinating timely care and addressing individual needs.
- Trained new staff on patient care coordination best practices, enhancing team effectiveness and patient support.
- Trained new staff on filing, phone etiquette and other office duties.
Fast Food Team Member
Tropical Smoothie Cafe
06.2020 - 06.2021
- Performed shift change tasks each day to keep store neat and running smoothly.
- Contributed to increased sales by upselling menu items and promoting limited-time offers.
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Ensured seamless operations during peak hours by effectively multitasking across various roles such as cashier, food assembler, or grill operator when needed.
- Expedited food preparation by assembling orders quickly while adhering to presentation standards and portion control guidelines.
- Resolved customer complaints professionally, offering solutions that align with company policies while maintaining customer satisfaction.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Assisted in inventory management, ensuring optimal stock levels for uninterrupted daily operations.
- Enhanced customer satisfaction by providing efficient and friendly service at the counter and drivethru.
- Maintained a clean and hygienic work environment by adhering to food safety regulations and cleaning protocols.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
Fast Food Team Member
Schlotzsky's Deli
12.2019 - 06.2020
- Performed shift change tasks each day to keep store neat and running smoothly.
- Contributed to increased sales by upselling menu items and promoting limited-time offers.
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Ensured seamless operations during peak hours by effectively multitasking across various roles such as cashier, food assembler, or grill operator when needed.
Education
No Degree - Health And Exercise Science
Tulsa Community College
Tulsa, OK06-2025
Associate of Science - Health And Exercise Science
Northeastern State University
Tahlequah, OK06-2025
No Degree - Health And Exercise Science
University of Oklahoma
Norman, OK05-2025
Skills
- Critical thinking skills
- HIPAA compliance
- Organizational skills
- Appointment scheduling
Accomplishments
- Increased quality of care by developing new tracking and assessment methods.
Interests
Timeline
Patient Care Coordinator
JW Holland Wellness
06.2022 - Current
Fast Food Team Member
Tropical Smoothie Cafe
06.2020 - 06.2021
Fast Food Team Member
Schlotzsky's Deli
12.2019 - 06.2020
No Degree - Health And Exercise Science
Tulsa Community College
Associate of Science - Health And Exercise Science
Northeastern State University
No Degree - Health And Exercise Science
University of Oklahoma