Jensen Malone
Marysville,MI
Summary
Dependable and hardworking professional with over 10 years of experience in customer service, retail, and hospitality. Recognized for reliability, teamwork, and leadership growth through hands-on experience in both retail and hotel environments. Skilled in cash handling, problem-solving, and maintaining positive customer relationships.
Overview
8
8
years of professional experience
Work History
Assistant Manager
Amoco Gas Station
Port Huron, Michigan
07.2024 - Current
- Assist in overseeing daily store operations, ensuring smooth workflow and excellent customer service.
- Supervise, train, and support staff in meeting performance and service goals.
- Handle cash management, deposits, and inventory control with accuracy.
- Monitor fuel and merchandise sales, ensuring compliance with safety and company policies.
- Step in for the store manager when needed to coordinate scheduling and resolve operational issues.
Shift Supervisor
Rite Aid
Richmond, Michigan
01.2019 - 09.2024
- Supervised a team of 5 employees in a high-volume retail environment.
- Trained and coached staff to meet company standards in sales, customer service, and compliance.
- Managed cash handling, deposits, inventory, and daily reports.
- Recognized for leadership, dependability, and consistent store performance improvements.
Front Desk/Front Desk Night Auditor
Baymont Inn & Suites Hotel
Port Huron, Michigan
06.2018 - 12.2018
- Handled guest check-ins, billing, and nightly financial reports.
- Ensured a positive guest experience and resolved issues promptly.
- Maintained accurate records and balanced all daily transactions.
- Processed financial transactions and maintained accurate records.
Front Desk Agent/Front Desk Night Auditor
Super 8 By Wyndham
Marysville, Michigan
01.2018 - 06.2018
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Managed nightly operations, guest check-ins, and account balancing.
- Delivered professional and friendly service to all guests.
- Scheduled reservations for groups and special events.
Education
High School Diploma -
Port Huron Northern
Port Huron, MI05-2010
Skills
- Team Leadership & Training
- Customer Service Excellence
- Retail & Fuel Station Operations
- Cash Handling & Reconciliation
- Inventory & Merchandising
- Scheduling & Staff Support
- Problem Solving & Conflict Resolution
- Time Management & Reliability
Timeline
Assistant Manager
Amoco Gas Station
07.2024 - Current
Shift Supervisor
Rite Aid
01.2019 - 09.2024
Front Desk/Front Desk Night Auditor
Baymont Inn & Suites Hotel
06.2018 - 12.2018
Front Desk Agent/Front Desk Night Auditor
Super 8 By Wyndham
01.2018 - 06.2018
High School Diploma -
Port Huron Northern