Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic
Jensen Saxton

Jensen Saxton

Cape Canaveral,FL

Summary

. Promotes customer comfort and enhanced experiences by answering questions and responding to concerns. Always ready to help team members by taking on additional tasks. Outgoing with experience working both FOH and BOH. Focused and hardworking team member knowledgeable safety and sanitation guidelines. Commended for having solid attendance record and delivering exceptional customer service. Proactive with Number years of experience. Proficient in Software and providing best-in-class and fast-paced customer service. Distinguished history of increasing revenue and customer satisfaction. Versatile with extensive experience in fast-paced locations. Provides structured service and work plans and balancing needs. Collaborative, thoughtful team leader offering clear, comprehensive and supportive supervision. Friendly with experience in fast-casual and counter service. Dynamic presence known for enhancing customer experience. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

10
10
years of professional experience

Work History

Management and customer service

Island Time Marina
04.2020 - Current
  • Served alcoholic and non-alcoholic beverages in bar environment.
  • Assisted with bartending duties during high-volume shifts.
  • Greeted new customers, discussed specials, and took drink orders.
  • Built solid rapport with many frequent patrons to cultivate guest loyalty.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Maintained high levels of bar safety by closely monitoring guests' conditions and discontinuing service or asking patrons to leave.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Checked guests' identification before serving alcoholic beverages.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Answered customers' questions, recommended items, and recorded order information.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Increased sales significantly by upselling higher-end products to customers.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Inspected dishes and utensils for cleanliness.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Processed orders and sent to kitchen employees for preparation.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Supported needs of Number- person wait staff who attended to specific needs of countless customers daily for Type restaurant with social relevancy and intentionality.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.

Hostess and customer service

Sunset Cafe Bar And Grill
08.2013 - 04.2020
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Used cash registers and credit card machines to cash out customers.
  • Greeted new customers, discussed specials, and took drink orders.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
  • Trained new waitstaff on proper food handling, customer service and safety procedures.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Bussed tables during busy periods to assist staff and quickly turn over tables.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Provided recommendations on menu items and upsold food and drinks to increase sales.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Answered customers' questions, recommended items, and recorded order information.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Inspected dishes and utensils for cleanliness.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Identified issues, analyzed information and provided solutions to problems.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.

Health Volunteer

Health First Cape Canaveral Hospital
09.2013 - 11.2014
  • Supported patients and family members, actively listening to concerns and offering compassionate care.
  • Disinfected tools, equipment and surfaces between patients.
  • Answered patient inquiries and provided information about healthcare services.
  • Took and recorded patients' vital signs, documenting in medical charts.
  • Cleaned and set up rooms in preparation for patient appointments.
  • Prepared and delivered meals to patients, assisting with feeding when necessary.
  • Transported patients to and from appointments, assisting with getting in and out of vehicles.

Education

BAS - Marketing, Business And Advertisement

Eastern Florida State College
Cocoa, FL

AA - Associates in Arts

Eastern Florida State College
Cocoa, FL
05.2021

High School Diploma -

Cocoa Beach Junior/Senior High School
Cocoa Beach, FL
05.2015

Skills

  • Preparation
  • Conflict and Complaints
  • Customer Service
  • Proficiency
  • Check Payment Processing
  • Knowledge of Identification Regulations
  • POS Systems
  • Health Code Requirements
  • Memorization and Presentation
  • Price Memorization
  • Customer Needs Assessments
  • Patron Satisfaction
  • Phone Inquiries
  • Special Events
  • Cash Register Operations
  • Transactions and Cash Handling
  • Efficient Service
  • Daily Specials Memorization
  • Sales Strategies
  • Seating Assignment Preparation
  • Workflow Coordination
  • Guest Flow
  • Guest Relations Management

Accomplishments

  • Supervised team of Number staff members.
  • Collaborated with team of Number in the development of Project name.
  • Documented and resolved Issue which led to Results.
  • Achieved Result by introducing Software for Type tasks.
  • Achieved Result by completing Task with accuracy and efficiency.
  • Resolved product issue through consumer testing.
  • Achieved Result through effectively helping with Task.

Timeline

Management and customer service

Island Time Marina
04.2020 - Current

Health Volunteer

Health First Cape Canaveral Hospital
09.2013 - 11.2014

Hostess and customer service

Sunset Cafe Bar And Grill
08.2013 - 04.2020

BAS - Marketing, Business And Advertisement

Eastern Florida State College

AA - Associates in Arts

Eastern Florida State College

High School Diploma -

Cocoa Beach Junior/Senior High School

Similar Profiles

CREATE PROFILE
Jensen Saxton