Jensid Morales-Cruz
Indio,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic and adapt to any changes around me. I’m outgoing and provide excellent customer service.
Overview
4
4
years of professional experience
Work History
Specialty Sales
Ulta
Indio, CA
07.2024 - Current
- Assisted customers in selecting appropriate merchandise based on individual needs and preferences.
- Resolved customer complaints in a timely manner by listening attentively to their concerns.
- Received and processed incoming shipments of merchandise.
- Recorded quantity, type and value of materials or items received.
- Stocked shelves with newly arrived products.
- Arranged merchandise in an attractive manner to promote sales.
- Maintained accurate inventory records through manual systems and and or computerized databases.
- Provided customer service by answering questions about product location, price and availability.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Head Hostess
Levy Restaurants
Indio, CA
12.2024 - 05.2025
- Assisted with seating arrangements for large groups and special occasions.
- Resolved conflicts between customers in an efficient and professional manner.
- Actively sought feedback from customers about their experiences in order to improve operations.
- Managed financial transactions including payments, refunds, discounts.
- Provided excellent customer service to ensure guest satisfaction.
- Greeted guests upon arrival and escorted them to their tables.
- Trained new staff on proper hosting procedures and policies.
- Answered telephone to provide dining information and take reservations.
- Took online and phone orders.
- Bussed tables when restaurant was busy
- Ran food and drinks when needed.
- Kept the front of the restaurant clean and welcoming to our guests.
Hostess
Best Beverage Catering LLC
Indio, CA
09.2021 - 05.2024
- Greeted guests warmly upon arrival, seating them promptly.
- Verified reservations and wait times with customers.
- Sanitized all menus.
- Provided menus to customers and answered questions regarding menu items.
- Managed the waiting list, ensuring that all parties were seated in a timely manner.
- Accurately recorded customer information into reservation system.
- Handled cash payments and reconciled daily transactions accurately.
- Provided excellent customer service by addressing customer needs promptly.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Education
Cosmetology
CV Beauty College
La Quinta 10-2023
High School Diploma -
Indio High School
Indio, CA06-2020
Skills
- Multitasking
- Teamwork and Collaboration
- Active Listening
- Problem-Solving
- Communication skills
- Customer service
- Special event bartending
- Cocktail server
- Busser
- Hosting
Timeline
Head Hostess
Levy Restaurants
12.2024 - 05.2025
Specialty Sales
Ulta
07.2024 - Current
Hostess
Best Beverage Catering LLC
09.2021 - 05.2024
High School Diploma -
Indio High School
Cosmetology
CV Beauty College