Jensine Hall
Grand Island,Nebraska
Summary
Compassionate Nursing Assistant with extensive experience supporting nursing staff and enhancing patient care. Proficient in conducting vital sign assessments, assisting with daily living activities, and maintaining a clean, safe environment. Achieved significant improvements in patient satisfaction through empathetic communication and effective problem-solving skills.
Overview
16
16
years of professional experience
Work History
Certified Nursing Assistant
CHI St. Francis Medical Center
Grand Island, NE
01.2021 - Current
- Collected specimens for testing purposes upon request from physicians or nurses.
- Turned and repositioned bedridden patients on a regular schedule to prevent bedsores.
- Participated in educational programs related to nursing assistant skills development.
- Monitored vital signs including blood pressure, pulse rate, respiration rate.
- Provided emotional support to family members regarding end-of-life decisions.
- Served meals to patients in their rooms and assisted with feeding when needed.
- Reported changes in patient condition to registered nurse or physician.
- Provided comfort measures such as back rubs and positioning pillows for added comfort.
- Assisted with ambulation of patients utilizing appropriate equipment safely.
- Answered call lights promptly and responded to patient needs accordingly.
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Observed and reported unusual symptoms and changes to charge nurse.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
- Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
Mental Health Technician
Lasting Hope Recovary Center
Omaha, NE
11.2013 - 02.2018
- Ensured safety of all clients through continuous observation and monitoring during shift hours.
- Monitored vital signs, including pulse, respiration and temperature, of psychiatric patients.
- Observed and documented changes in patient behavior and reported any significant changes to the clinical team.
- Provided crisis intervention and de-escalation techniques to help manage patient behavior.
- Implemented therapeutic techniques such as art therapy, recreational therapy or music therapy.
- Established trusting relationships with clients by demonstrating empathy and understanding towards them.
- Developed positive relationships with patients while maintaining professional boundaries.
- Supervised visitors entering the facility according to established security protocols.
- Collaborated with other healthcare professionals such as social workers, psychiatrists, counselors and nurses to coordinate quality care for each client.
- Documented patient interactions in compliance with HIPAA requirements.
- Monitored patient behaviors and reported significant changes to supervising mental health professionals.
- Ensured a safe and secure environment for patients, adhering to facility safety protocols.
- Aided patients in performing activities of daily living.
- Restrained violent or suicidal patients using approved verbal or physical techniques.
Medical Assistant
OrthoWashignton
Kirkland, WA
01.2010 - 02.2011
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Organized patient charts before each day's clinic sessions began.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Documented notes during patient visits.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Responded to patient callbacks and phone-in prescription refill requests.
- Scheduled appointments for patients via phone and in person.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
- Changed dressings on wounds to prevent infection and check for healing.
Medical Receptionist
Orthowashington
Kirkland, WA
01.2009 - 01.2010
- Answered phones promptly and directed calls appropriately.
- Maintained confidentiality of patient information according to HIPAA regulations.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Greeted and checked in patients, updating patient information in computer system.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Processed patient payments and scanned identification and insurance cards.
- Straightened up waiting room to maintain neat and organized space.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Informed patients of financial responsibilities prior to rendering services.
- Entered insurance, demographics and health history into patient database.
- Took messages from patients and promptly relayed to appropriate staff.
- Called patients to confirm scheduled appointments and obtain additional details.
- Checked patients in and out for appointments and collected co-payments.
Education
Associate Degree in Nursing - Nursing
Central Community College
Grand Island, NE05-2025
Certified Nursing Aide Certificate - Nursing
Central Community College
Grand Island, NE08-2020
Skills
- Ambulation assistance
- Compassionate caregiver
- Electronic charting
- Pediatric care
- Bathing assistance
- Direct patient care
- Maintaining privacy
- Collaborative Team Member
References
References available upon request.
Timeline
Certified Nursing Assistant
CHI St. Francis Medical Center
01.2021 - Current
Mental Health Technician
Lasting Hope Recovary Center
11.2013 - 02.2018
Medical Assistant
OrthoWashignton
01.2010 - 02.2011
Medical Receptionist
Orthowashington
01.2009 - 01.2010
Associate Degree in Nursing - Nursing
Central Community College
Certified Nursing Aide Certificate - Nursing
Central Community College
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