Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
BusinessDevelopmentManager
Jensine Holden

Jensine Holden

Tulsa,OK

Summary

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Overview

12
12
years of professional experience

Work History

Team Lead

Macys Warehouse
08.2020 - Current
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Frequently inspected production area to verify proper equipment operation.
  • Collected, arranged, and input information into database system.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Maintained database systems to track and analyze operational data.
  • Generated reports detailing findings and recommendations.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Created and managed project plans, timelines and budgets.
  • Gathered, organized and input information into digital database.
  • Observed packing operations to verify conformance to specifications.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Coached team members in techniques necessary to complete job tasks.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Assisted in recruitment to build team of top performers.
  • Devised and implemented processes and procedures to streamline operations.

Entertainer

Independent Employer
09.2016 - 03.2020
  • Danced, sang and conducted games encouraging guest participation through playful antics and engagement.
  • Incorporated stage props to engage audience and create unforgettable moments.
  • Practiced and rehearsed choreographed dance routines to deliver flawless venue performances.
  • Created fun and animated skits aligned with company mission and values for guest enjoyment.
  • Remained in costume for extended periods for maximum performance effect.
  • Adapted to various performance styles to suit diverse audiences.
  • Performed themed sets and shows with minimal repetition to provide original content for returning guests.
  • Navigated through large crowds to sign autographs or pose for pictures at guest request.
  • Communicated with guests clearly and with good humor to encourage laughter and excitement.
  • Collaborated with other departments in facility to promote teamwork and heighten service quality.
  • Received coaching to refine skills and abilities.
  • Engaged with audiences to create memorable experiences at live performances.
  • Performed live shows at various venues throughout region.
  • Developed show concepts and themes to engage audience members.
  • Networked with industry professionals to build contacts and maintain steady stream of work.
  • Implemented creative techniques to create unique performances.
  • Created choreography for individual and group performances.
  • Used social media to promote events and build audience.
  • Collaborated with other entertainers to create engaging acts.

Warehouse Worker

Cambro
07.2016 - 09.2016
  • Consistently lifted materials weighing as much as Number pounds.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Assisted in receiving, stocking and distribution of merchandise.
  • Streamlined material delivery processes which increased efficiency and reduced downtime.
  • Strapped items down over protective padding to secure throughout transportation.
  • Moved furniture and boxes using utility dolly and truck ramp.
  • Helped train new employees in safe practices and warehouse procedures.
  • Loaded and unloaded materials onto and off of trucks for fast shipment.
  • Managed warehouse operations and verified proper shipment procedures.
  • Verified quantity and description of materials received by checking merchandise against packing list.
  • Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
  • Operated moving truck safely to deliver items to destination without nicks or scratches.
  • Shipped material and performed boxing, packing, labeling, and preparation of related documents.
  • Verified documentation and condition of freight to assure quality standards were achieved.
  • Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
  • Operated equipment while observing standard safety procedures.
  • Maintained clean, orderly work environment free of hazards.
  • Unpacked and repacked items in different quantities and configurations for shipment.
  • Surrounded items in cling film, padded blankets, and tape to protect from damage.
  • Drove forklifts, pallet jacks and other equipment to move materials.
  • Assembled pallets and crates for secure transportation of materials.
  • Successfully navigated large shipments of materials through tight spaces and busy facilities.

Manager

KFC Restaurant
06.2015 - 12.2015
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Accomplished multiple tasks within established timeframes.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Managed and motivated employees to be productive and engaged in work.
  • Improved marketing to attract new customers and promote business.
  • Controlled costs to keep business operating within budget and increase profits.
  • Improved safety procedures to create safe working conditions for workers.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Established team priorities, maintained schedules and monitored performance.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Developed detailed plans based on broad guidance and direction.
  • Defined clear targets and objectives and communicated to other team members.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Customer Service Cashier

Kentucky Fried Chicken
02.2014 - 05.2015
  • Counted money in drawers at beginning and end of each shift.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Answered product questions using knowledge of sales and store promotions.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Redeemed coupons to discount purchases.
  • Processed customer orders and accurately handled payment transactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Developed and managed relationships with customers to increase customer loyalty.
  • Met customer service goals and exceeded customer expectations.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Used POS system to enter orders, process payments and issue receipts.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
  • Processed refunds and exchanges in accordance with company policy.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Operated cash register to record transactions accurately and efficiently.
  • Learned duties for various positions and provided backup at key times.
  • Set up new sales displays each week with fresh merchandise.

Crew Team Member

McDonald's Restaurant
07.2013 - 12.2013
  • Checked and restocked utensils and condiments in appropriate locations for guests.
  • Assisted other team members to achieve goals.
  • Recorded orders by answering customer questions and entering requests in system.
  • Trained new employees by demonstrating tasks and coaching during daily activities.
  • Greeted customers at drive-thru and took food orders.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Became familiar with products to answer questions and make suggestions.
  • Worked well with teammates and accepted coaching from management team.
  • Worked front counter, drive-thru and other areas.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Cleared trays and removed trash from tables before sanitizing surfaces.
  • Used proper techniques to prepare food and ingredients.
  • Assisted with in-store operations by disassembling delivery boxes, cleaning floors, and dishwashing.
  • Operated register to process payments and collect cash payment for order totals.
  • Collaborated with team members to complete orders.
  • Took orders, prepared meals, and collected payments.
  • Stocked shelves to organize aisles in assigned department.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Prepared products following restaurant, health, and safety standards and procedures.

Education

Frontline Manager Leadership Essentials - Management

University of Denver
Denver, CO
12.2024

Certificate - Beauty

Allure Makeup Institute
South Gate, CA
08.2018

High School Diploma -

Tahlequah Highschool
Tahlequah, OK
05.2015

Skills

  • Schedule development
  • Customer service
  • Decision-making
  • Goal oriented
  • Public speaking
  • Project planning
  • Attention to detail
  • Employee motivation
  • Staff education
  • Safety protocols
  • Staff discipline
  • Financial management
  • Negotiation
  • Documentation and reporting
  • Policy enforcement
  • Workflow management
  • Team building
  • Policy and procedure development
  • Quality control
  • Business development
  • Training and mentoring
  • Waste reduction
  • Staff development
  • Budget management
  • Employee development
  • Software experience
  • Relationship building
  • Human resources management
  • Staff management
  • Process improvement
  • Coaching and mentoring
  • Processes and procedures
  • Payroll processing
  • Task delegation
  • Strategic planning
  • Priority management
  • Business administration
  • Complex Problem-solving
  • Department organization
  • Conflict resolution
  • Analytical thinking
  • Performance management
  • Verbal and written communication
  • Project management
  • Expectation setting

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Team Lead

Macys Warehouse
08.2020 - Current

Entertainer

Independent Employer
09.2016 - 03.2020

Warehouse Worker

Cambro
07.2016 - 09.2016

Manager

KFC Restaurant
06.2015 - 12.2015

Customer Service Cashier

Kentucky Fried Chicken
02.2014 - 05.2015

Crew Team Member

McDonald's Restaurant
07.2013 - 12.2013

Frontline Manager Leadership Essentials - Management

University of Denver

Certificate - Beauty

Allure Makeup Institute

High School Diploma -

Tahlequah Highschool

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