Jenson Jacob
Health-Care IT Engineer
Columbia,MD
Summary
Highly skilled Health-Care Engineer with extensive experience at Oracle Health (Cerner), specializing in interface engineering design, facilitating build, interoperability, and integration solutions, including HL7 and FHIR standards. A versatile skill set encompasses network protocols, Unix, Linux, and Oracle SQL Developer. Holds a master's degree in Networking and Information Security and possesses prior experience in Tier 1 Technical Support at McAfee Antivirus. Proven track record of delivering innovative solutions and contributing to dynamic projects.
Overview
11
11
years of professional experience
3
3
years of post-secondary education
3
3
Certifications
Work History
Interface Engineer I
Oracle Health (Cerner)
1 2021 - Current
- Design interoperability and integration also Data Migration for interfaces and devices between Cerner EHR platform and ancillary systems, providers, public health agencies and patients using exchange standards (HL7, FHIR), specifications and integration platforms
- Coordinates interface design, implementation, and guidance in overall project design
- FSI (Foreign System Interface) scope, requirements, design to enable information sharing across disparate systems
- Design, build and implementation of Cerner Millennium systems including but not limited to Orders, Power Orders, Power Plans, Discern Rules, Mages, and Power Chart
- Develop test scripts, policies, and procedures
- Provide expert industry knowledge and consult with clients and project teams to recognize and document benefits; provide gap analysis and process redesign recommendations, support client and project teams
- Provide development, configuration, customization of standards-based APIs needed for health information exchange with Cerner EHR platform
- Facilitate detailed HL7 V2, HL7 CCD/CDA and FHIR interface mapping discussions with clients
- Assess and develop testing, and integration use case scenarios
- Consult with end users to test, troubleshoot, and debug
- Design, Build, optimize and upgrade Integration Engine Installations
- Work with Knowledge of HL7, FHIR, DICOM, open standards and standard coded terminologies (LOINC, SNOMED, NHSLEGINT etc.) or terminology services
- High level of proficiency with following structured formats; HL7, XML
- Knowledge of networking architecture and protocols to include TCPIP, FTP/SFTP, FTPS, HTTPS, HTTP
- Knowledge of bank-end (BE) Linux system and commands
- Experience with Cerner Open Engine and Cerner Millennium FSI utilities and data architecture such as SI Manager, Open Engine, and related tables
- Knowledge of Cerner Millennium applications
- Cerner Command Language (CCL) development or SQL programming.
Network Support Technician
Poetree Sarovar Portico
05.2017 - 08.2018
- Maintained network connectivity of all workstations, servers, and network devices
- Assists in providing network support relating to software and hardware problems related to network issue reported by customers
- Install new software update on applications related to LAN, coordinating assistance from third parties when necessary
- Add and maintain customers on network; assigning access, ensuring security, and maintaining their configurations are within standards
- Maintain documentation of network connections and equipment and maintain IP configurations and document
- Troubleshoot network traffic issues and correct
- Worked with outside vendors for fiber installations and service
- Established, repaired, and optimized networks by installing wiring, cabling and devices
- Maintain clean, safe, hazard-free work environment within area of responsibility.
Tier 1 Technical Support
McAfee Antivirus
02.2013 - 05.2014
- Providing first level of support to Global client McAfee Antivirus software, where customer enquiries about issues related to McAfee software and Virus attacks are resolved by taking remote access of customers system and conducting troubleshooting steps
- Logging all support enquiries in logging system
- Managing priority incidents in high demanding and customer facing situations
- Expert in troubleshooting remotely by using internet client Team Viewer
- Troubleshooting networking and hardware problems relating to Operating System issues (Win XP, Windows Vista, Windows 7, MAC OS), Network Connectivity, TCP/IP configuration, Internet, laptop troubleshooting for Customers of McAfee
- Configuring E-mail clients such as Outlook express, Windows Mail, Mozilla Thunderbird
- Spotting Virus, Trojan, Malware issues in system, quarantine infected files
- Manage secure PC Backup management process.
Education
Master of Science - Networking and Information Security
Kingston University
London, UK 01.2020 - 05.2022
Diploma - Electronics And Telecommunication Engineering
Queens Academic Group (NZQA)
Auckland, NewZealand 05.2015 - 05.2016
Skills
C programming
Cerner CCL
Unix
Cerner Millennium
Linux
Oracle SQL Developer
HL7 Standards
Task Prioritization
Client Relations
System Troubleshooting
Certification
Oracle Cloud Infrastructure (OCI) Certified Foundations Associate
References
Available upon request
Timeline
Oracle Cloud Infrastructure (OCI) Certified Foundations Associate
01-2024
Cerner Open Engine Training
02-2021
Cerner Open Port Training
02-2021
Master of Science - Networking and Information Security
Kingston University
01.2020 - 05.2022
Network Support Technician
Poetree Sarovar Portico
05.2017 - 08.2018
Diploma - Electronics And Telecommunication Engineering
Queens Academic Group (NZQA)
05.2015 - 05.2016
Tier 1 Technical Support
McAfee Antivirus
02.2013 - 05.2014
Interface Engineer I
Oracle Health (Cerner)
1 2021 - Current