Jensy Castro
Roosevelt,USA
Summary
Detail-oriented and highly organized Medical Receptionist with over 6 years of experience managing front-office operations in a busy healthcare setting. Proven ability to provide excellent customer service, ensuring a positive patient experience while supporting medical staff with administrative tasks. A team player with excellent communication skills, capable of multitasking in a fast-paced environment.
Overview
2026
2026
years of professional experience
Work History
Medical Receptionist/ Medical Assistant
Schulaman Vein & Laser Center
- Greet and assist patients upon arrival, creating a welcoming atmosphere for over 50 patients daily.
- Assisted patients with forms, insurance claims, and general inquiries.
- Process patient payments, insurance co-pays, and assist with billing inquiries.
- Handle incoming calls, direct inquiries, and schedule appointments, consistently maintaining professionalism and confidentiality.
- Assisted with patient intake and managed office administrative tasks, including filing and document organization.
- Coordinate with medical staff to maintain smooth patient flow and minimize wait times.
- Adhere to HIPAA guidelines to maintain patient confidentiality and protect sensitive medical information.
Assistant/ Front Desk
Sorell Hair Salon
- Maintain salon appearance and cleanliness.
- Handle all phone inquiries, answer questions, book appointments, and provide information about services and promotions for over 10 different hairdressers.
- Collaborate with the salon team to maintain customer satisfaction
- Assist in maintaining the salon's inventory, ordering products as needed, and keeping track of retail stock.
- Process and Collect payments based on services rendered.
Medical Receptionist
New York Spine Institute
01.2025 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Assisted patients experiencing difficulties navigating online patient portal, troubleshooting issues and providing guidance as needed.
- Assisted with medical coding and billing tasks.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Registered and verified patient records before triage with most up-to-date information.
Education
High School Diploma -
John Dewey High School
06.2002
Skills
- Multitasking
- Time Management
- Payment Processing
- Phone Etiquette
- Call Management
- Electronic Health Record (EHR) Management
- Interpersonal Skills
- Dependability
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- Medical terminology
- Office administration
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Medical Receptionist
New York Spine Institute
01.2025 - Current
Medical Receptionist/ Medical Assistant
Schulaman Vein & Laser Center
Assistant/ Front Desk
Sorell Hair Salon
High School Diploma -
John Dewey High School
Similar Profiles
Amy CrockettAmy Crockett
Clinical Care Staff Member at Indiana Vein And Laser CenterClinical Care Staff Member at Indiana Vein And Laser Center
Kamand TaghizadehKamand Taghizadeh
Intern at San Diego Cardiac Vein And Laser CenterIntern at San Diego Cardiac Vein And Laser Center
CIJI TRIBBLECIJI TRIBBLE
Back Office Manager/Medical Assistant at California Vein & Laser Medical & Cosmetic CenterBack Office Manager/Medical Assistant at California Vein & Laser Medical & Cosmetic Center
Isaiah StevensIsaiah Stevens
Cashier at Wendy'sCashier at Wendy's
Lorena DelcidLorena Delcid
Dog Groomer at PetcoDog Groomer at Petco