Jensy Corea Barahona
Austin,TX
Summary
Experienced Customer Service Representative fluent in English and Spanish. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution and order processing.
Overview
7
7
years of professional experience
Work History
Wood and Metal Works Team Lead
Dovetail
09.2020 - Current
- Improved team productivity by implementing efficient project management strategies and streamlining communication channels.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Led cross-functional teams for successful project execution while maintaining strong collaboration among team members.
- Increased management satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
- Worked different stations to provide optimal coverage and meet production goals.
- Coached team members in techniques necessary to complete job tasks.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Developed succession planning strategies to ensure continuity of leadership within the team and facilitate smooth transitions during organizational changes.
Manager
Boost Mobile
10.2016 - 09.2020
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Implemented innovative marketing campaigns that boosted brand awareness and generated significant sales leads.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
Education
High School Diploma -
Travis High School
Austin, TX06.2015
Skills
- Production Monitoring
- Regulatory Compliance
- Performance Monitoring
- Schedule Management
- Complaint Resolution
- Quality Control
- Coaching and Mentoring
- Delegation skills
- Time management
- Training and development
Languages
Spanish
Native or Bilingual
Timeline
Wood and Metal Works Team Lead
Dovetail
09.2020 - Current
Manager
Boost Mobile
10.2016 - 09.2020
High School Diploma -
Travis High School
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