Summary
Overview
Work History
Education
Skills
Timeline
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Jente Carter​

Mesquite,TX

Summary

Flexible team player who thrives in environments, requiring ability to effectively prioritize and juggle multiple concurrent projects Personable and responsible cashier with 3+ years of experience working in fast-paced hospitality and retail environments. Dedicated to customer service with motivation to maintain customer satisfaction and contribute to company success. Proven relationship-builder with unsurpassed interpersonal skills with 10+years of client interface experience. Money handling experience, with the ability to record and log cash movement, and debit transactions. Proficient in basic Microsoft applications, including; Word, PowerPoint, Excel, Access, and Outlook. Knowledgeable and dedicated customer service professional with extensive experience in the Customer Service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

12
12
years of professional experience

Work History

Assistant Store Manager

Torrid
Dallas , TX
01.2022 - Current
  • Opening and closing store every day
  • Managed Over 50+ customers per day
  • Managing store’s security alarm system, including ensuring it’s in perfect condition, enabling it and disabling it when necessary
  • Storing and protecting security alarm codes, changing them when necessary
  • Making sure that store is always clean and properly organized
  • Assisting store cashiers at peak periods
  • Setting employee schedules
  • Attending to customer requests or inquiries in store
  • Filling in for store manager when required
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.

Stylist/ Fashion Merchandiser

Denim By Jente
Dallas, TX
10.2021 - Current
  • Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
  • Managed Over 20 Models During NEW YORK FASHION WEEK
  • Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Gathered information from vendors regarding market trends and competitor activity.
  • Created innovative design tools and strategies for presenting merchandise.
  • Worked with photographers and stylists to showcase products for optimal visibility.
  • Followed market trends and research to establish innovative product offerings for consumers.
  • Negotiated with vendors to reach ideal product distribution channels and pricing.
  • Designed seasonal styles according to upcoming trends and popular color palettes.
  • Resolved problems, improved operations and provided exceptional service.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Promoted products and services on social media platforms to increase reach, engage with potential clients and showcase service portfolio

Key Holder

Torrid- Keyholder
Dallas, TX
10.2021 - 01.2022
  • Opening and closing store every day
  • Managing store’s security alarm system, including ensuring it’s in perfect condition, enabling it and disabling it when necessary
  • Storing and protecting security alarm codes, changing them when necessary
  • Successfully drove new products to increase annual profits by 10%
  • Making sure that store is always clean and properly organized
  • Assisting store cashiers at peak periods
  • Setting employee schedules
  • Attending to customer requests or inquiries in store.
  • Filling in for store manager when required, receive merchandise for Facility, and organize and maintain Receiving area.
  • Follow company procedures, utilizing equipment appropriately, merchandising, and completing paperwork, logs, and other required documentation
  • Maintain safety of Facility by following all safety standards, procedures, and guidelines.
  • Oversaw store operations by counting cash drawers, reviewing equipment management and supervising staff.
  • Assisted with team responsibilities by cleaning, managing cash registers and product merchandising.
  • Engaged with customers to build rapport and promote long-term loyalty for increased sales.
  • Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
  • Assisted with team responsibilities by cleaning, managing cash registers and product merchandising
  • Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service
  • Oversaw store operations by counting cash drawers, reviewing equipment management and supervising staff
  • Kept business operations moving smoothly by drafting sales reports, coordinating staff schedules and managing opening and closing procedures
  • Engaged with customers to build rapport and promote long-term loyalty for increased sales
  • Increased sales by promoting new offerings and maintaining current knowledge of merchandise, sales and key product features
  • Scheduled employees, prepared bank deposits and drafted sales reports to keep daily processes running smoothly

Sales Associate

Torrd- Retail
Dallas, TX
08.2021 - 10.2021
  • Creating experiences by greeting all customers and remembering names.
  • Providing excellent customer service by ensuring customers priorities are meet and answering any questions that are asked.
  • Maximizing sales opportunities to achieve store targets
  • Maintaining consistent visual merchandising and housekeeping standards at all times
  • Ensuring adherence to operating and security procedures at all times
  • Keeping knowledge up to date of all collections, product information, promotions, and rewards programs at all times
  • Executing opening and closing procedures
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Managing Over 50 customers per day.
  • Prepared merchandise for sales floor by pricing or tagging
  • Helped customers locate products and checked store system for merchandise at other sites
  • Engaged with customers to build rapport and loyalty
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise

Mail Handler

U.S Postal Service
Coppell, Tx
05.2014 - 01.2021
  • Their main responsibilities include providing fashion advice; choosing and coordinating outfits for models in photo shoots or actors in television and film; and choosing props and accessories and preparing them for shoots.
  • Used automated mail processing equipment to sort and collate mail.
  • Identified issues, analyzed information and provided solutions to problems
  • Released registered and special delivery letters and packages to designated recipients and obtained signatures for release
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy
  • Weighed letters and packages and calculated costs based on classification, weight and destination
  • Used automated mail processing equipment to sort and collate mail
  • Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed
  • Upsold postal services like insurance and tracking
  • Managed over 100+ Bags of mail to sort.

Supervisor

United States Post Office
Coppell, TX
07.2016 - 01.2017
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record
  • Monitored company inventory to keep stock levels and databases updated
  • Resolved problems, improved operations and provided exceptional service
  • Received and processed stock into inventory management system
  • Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
  • Worked flexible hours across night, weekend and holiday shifts
  • Led projects and analyzed data to identify opportunities for improvement
  • Developed and implemented performance improvement strategies and plans to promote continuous improvement
  • Resolved conflicts and negotiated mutually beneficial agreements between parties
  • Managed daily operations of 30-employee post office
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Maintained compliance with company policies, objectives and communication goals.

Mail Handler Associate, Distribution Clerk

Wal-Mart
Dallas, TX​ ​
05.2013 - 06.2016
  • Sorts and processes mail in post office: Sorts incoming or outgoing mail into mail rack pigeonholes or into mail sacks according to destination
  • 2) May feed letters into electric canceling machine or hand-stamp mail with rubber stamp to cancel postage
  • 3) May serve at public window or counter
  • 4) May transport mail within post office
  • 5) May sort mail in mobile post office and be designated Distribution Clerk, Railway or Highway Post Office
  • 6) May sort mail which other workers have been unable to sort and be designated Special
  • Processed and restocked returns
  • Coordinated storage locations and product movements
  • Documented stock records and schedules accurately
  • Scheduled pickups and deliveries to maintain smooth operations
  • Checked shipments against paperwork and signed documents
  • Uncovered and resolved errors with minimal oversight
  • Collaborated with other departments on supply and quality issues
  • Picked orders, scanned products and packed boxes
  • Facilitated receiving and shipping and loading and unloading of goods, transferring products to designated storage sites
  • Released registered and special delivery letters and packages to designated recipients and obtained signatures for release
  • Weighed letters and packages and calculated costs based on classification, weight and destination

Education

No Degree - Business Management

El Centro College
Dallas, TX
05.2006

High School Diploma -

Lincoln High School
05.2005

Skills

  • Eye for visual composition and proportion
  • Commercial awareness including good knowledge of designers, brands and trends
  • Ability to meet deadlines
  • Excellent work ethic and can-do attitude
  • Excellent customer service and communication skills
  • Excellent in-store and product knowledge
  • Excellent knowledge of company policies and procedures
  • Customer Relations
  • Promotional Materials
  • Strategic Merchandising
  • Inventory Control
  • Customer Service
  • Scheduling and Coordinating
  • Leading Team Meetings
  • Handling Escalations
  • Continuous Improvements
  • Employee Coaching and Motivation

Timeline

Assistant Store Manager

Torrid
01.2022 - Current

Stylist/ Fashion Merchandiser

Denim By Jente
10.2021 - Current

Key Holder

Torrid- Keyholder
10.2021 - 01.2022

Sales Associate

Torrd- Retail
08.2021 - 10.2021

Supervisor

United States Post Office
07.2016 - 01.2017

Mail Handler

U.S Postal Service
05.2014 - 01.2021

Mail Handler Associate, Distribution Clerk

Wal-Mart
05.2013 - 06.2016

No Degree - Business Management

El Centro College

High School Diploma -

Lincoln High School

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Jente Carter​