Jentel Thompson

• Responsible for establishing trusting relationships with patients and their families while providing general support and encouragement.

• Provide ongoing follow-up, basic motivational interviewing and goal setting with patients/families.

• Follow – up with patients via phone calls, home visits and visits to other settings where patients can be found.

• Help patients set personal health related goals and attend appointments.

• Provide referrals for services to community agencies as appropriate.

• Help patients connect with transportation resources and provide appointment reminders in special circumstances.

• Exhibit excellent working relations with patients, visitors and staff,

• Effectively communicating UHC’s mission.

• Work closely with medical providers to help ensure that patients have comprehensive and coordinated care plans.

• Work collaboratively with other clinical personnel assigned to the same patient.

• Knowledgeable about community resources appropriate to needs of patients/families.

• Responsible for providing consistent communication to the Case Manager to evaluate patient/family status, ensuring that provided information, and reports clearly describe progress.

• Act as a patient advocate and liaison between the patient/family and community service agencies.

• Record patient care management information in the EMR and other software no later than 24 hours after patient contact.

• Attend regular staff meetings, trainings and other meetings, as requested.

• Manage assigned caseload of patients.

• Maintain HIPPA compliance at all times.

• Conducted home visits to assess living conditions, provided recommendations for safety improvements and connected clients with resources as needed.
• Trained new Community Health Workers on best practices, contributing to increased team efficiency and effectiveness in serving the community.

• Interviewed applicants
• Followed guidelines when reviewing applicant data to determine eligibility for medication assistance
• Scheduled appointments with applicants to gather information and explain the process to obtain benefits
• Managed the processing of all benefits applications, including those for medication assistance
• Inputted all gathered information and researched data on applicants into the computer system
• Referred clients to appropriate staff members to meet treatment needs
• Gathered data, analyzed it and compiled it into reports distributed to the appropriate personnel
• Provided emotional support while with patients to develop long term plans and goals
• Advocated for client medication needs
• Implemented outreach services on patients behalf
• Initiated medicaid applications for uninsured individuals

• Set up drafts and processed immediate payments
• Monitored accounts for compliance with established payment plans
• Worked in call center environment handling manual and automatically dialed outbound calls
• Maintained high volume of calls to meet demands of busy group
• Provided exceptional customer service on all calls while maintaining calm and professional demeanor in challenging circumstances
• Collected and arranged information and entered details into computer database
• Followed up with customers to collect information and verify details