Jenttrey Serrano

Customer Relations & Conflict Resolution. Expertly managed guest interactions, addressing concerns, booking private events, and resolving billing issues to ensure patron satisfaction and loyalty.

Staff Coordination & Scheduling: Skillfully managed staffing logistics, including scheduling bartenders, barbacks, and servers using Schedulefly to optimize operational efficiency.

Administrative & Financial Management: Regularly prepared and analyzed end-of-day sales reports, collaborating with management to optimize financial performance. Conducted payroll processes on occasion, ensuring accuracy and timely payments.

Recruitment & Team Development: Led interview processes, both independently and with ownership, effectively hiring and integrating new bartenders to maintain a strong, cohesive team.

Creative Menu Development: Provided creative input for regular and seasonal cocktail menus, leveraging deep knowledge of mixology trends to enhance offerings and drive sales.

Event Execution. Delivered exceptional service at private events with up to 200 guests, executing tasks swiftly and efficiently to maintain a high standard of quality, even during solo shifts.

Inventory Management & Regulatory Compliance. Conducted comprehensive inventory management, meticulously organizing displays and maintaining manifest sheets in accordance with regulations. Ensured compliance with legal standards by diligently verifying customer age identification.

Promotion & Marketing Efforts. Contributed to promotional activities, including assisting with seasonal decorations and participating in social media content creation. Featured in promotional videos on social media showcasing expert cocktail preparation.

Technical Proficiency: Configured and maintained the POS Toast system to reflect the current menu accurately and streamline operational workflow.

This experience has honed my abilities in multitasking, problem-solving, and leadership, enabling me to deliver top-tier service and contribute significantly to bar success.

Efficiency & Speed in High-Volume Settings: Skilled at managing and serving up to 60-90 drinks on a busy night, expertly preparing a variety of cocktails and drinks quickly without sacrificing quality or customer interaction.

Mixology and Customer Service Excellence. Good expertise in crafting both classic and innovative cocktails, leveraging love of spirits to suggest personalized drink choices that enhance customer experience.

Problem-Solving in Dynamic Environments Proficient in resolving customer and operational challenges effectively, maintaining seamless service flow during high-pressure periods.

Sales-Driven Approach Flare for increasing bar sales and upselling strategic offerings to optimize revenue, directly contributing to consistently achieving or exceeding projected nightly revenue goals.

stamina and Multi-tasking Prowess, Sustains energy and focus through extended shifts, handling multiple tasks concurrently such as taking orders, making drinks, and managing inventory in addition to taking cash as well as processing cards on POS.

Team Coordination Actively collaborates with a team consisting of 4 total bartenders to ensure streamlined service and foster a vibrant and inviting atmosphere.

Regulatory Compliance and Operations, Familiar with state and federal regulations for serving alcohol, maintaining cleanliness and safety standards to promote a responsible drinking space

Kept bar presentable and well-stocked to meet customer needs.

Ensured the establishment was fully stocked, organized, and ready for service, proactively anticipating the needs of the bartenders to facilitate a smooth shift. Responsibilities included preparing juices and garnishes, cutting fruit, and restocking beer, mixers, straws, napkins, gloves, and bar tools. Managed the replacement of CO2 tanks and maintained an efficient storage layout to ensure easy access for staff.

Managed relationships with liquor representatives and supervised inventory and ordering processes to ensure the establishment was consistently stocked with necessary supplies. Efficiently handled deliveries, including unloading shipments and organizing stock, to maintain smooth operations throughout the venue.

During high-traffic nights, I efficiently managed operations across two bars to ensure seamless service. Responsibilities included restocking fruits, ice, juices, mixers, and liquor in wells and overflow areas for easy bartender access, running food, replacing kegs, removing trash, and clearing tables and bus bins. I maintained a clean bar, ensured glassware and tableware were replenished, helped operate the POS system when bartenders were busy, and assisted in quickly making drinks or pouring beers. All tasks were performed while navigating crowded spaces to support a smooth workflow and minimize downtime.

Facilitated customer engagement by promptly offering menus and water, ensuring a warm and inviting atmosphere as guests awaited bartender service. Addressed patron complaints and inquiries with immediacy to ensure satisfaction, delivering exceptional guest experiences through attentive service and efficient issue resolution. This approach fostered a memorable and positive ambiance for all patrons.

Supervised and executed all stages of the cider-making process, including ingredient selection, fermentation, filtration, and carbonation, ensuring consistent quality and adherence to production schedules.

Quality Assurance: Implemented rigorous quality control measures to monitor the cider's flavor, aroma, and clarity, utilizing sensory evaluation and laboratory testing techniques to maintain product excellence.

Regulatory Compliance: Ensured all cider production activities complied with governmental regulations and industry standards related to beverage alcohol manufacturing, including health and safety protocols and environmental guidelines.

Inventory Management: Managed the inventory of raw materials and finished products, aligning stock levels with production forecasts to optimize supply chain efficiency and reduce waste.

Equipment Maintenance: Conducted routine maintenance and troubleshooting of production equipment, ensuring optimal performance and minimizing downtime through proactive intervention and repair.

Documentation & Reporting**: Maintained detailed production records and reports, providing insights into production volumes, quality parameters, and resource utilization for continuous process enhancement.