Summary
Overview
Work History
Education
Skills
Timeline
Generic

JENY HIGGINS

Owasso,OK

Summary

Office Assistant with a wide range of applicable skills seeks professional growth and career advancement opportunities as an Administrative Assistant. Excellent clerical skills and the ability to oversee and manage multiple tasks simultaneously. Focused and detail-oriented with the drive and commitment to become a valuable contributing member of the Pinnacle Marketing workforce.

Overview

15
15
years of professional experience

Work History

Case Manager Specialist

Salvation Army
09.2020 - Current
  • Improved client outcomes by developing and implementing comprehensive case plans tailored to individual needs.
  • Facilitated successful client transitions from institutional settings to community-based living environments.
  • Implemented evidence-based interventions aimed at reducing recidivism rates among justice-involved clients.
  • Prepared comprehensive progress reports detailing client achievements, challenges faced, and recommendations for continued support services moving forward.
  • Coordinated appropriate referrals to external agencies based on thorough assessment of client needs and goals.
  • Developed strong relationships with community partners, leading to increased availability of resources for clients in need.
  • Advocated for clients during meetings with service providers or legal representatives, promoting informed decision-making processes that respected individual autonomy and dignity.
  • Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
  • Monitored clients' progress and tracked client services to provide crisis interventions.
  • Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.

Front Office Administrator

Tradesmen International
12.2019 - Current
  • Scheduled conference calls, reserved meeting spaces, and sent invitations to participants to make arrangements for meetings.
  • Oversaw office inventory by restocking supplies and submitting purchase orders for new products.
  • Made copies, sent faxes, and handled all incoming and outgoing correspondence.
  • Strengthened operational efficiencies and traceability by developing organizational filing systems for records, agendas, and reports.
  • Developed and implemented record management procedures.
  • Dispersed incoming mail to correct recipients throughout the office.
  • Coordinated itinerary and scheduled appointments with 100% accuracy.
  • Administered payroll and handled payroll corrections to provide accurate payment to employees.
  • Answering and dispatching phone calls, filing, faxing, scanning and ordering office supplies as needed Strengthened traceability, developing organization systems for contracts, records, reports and agendas.
  • Prepared internal paperwork, managed telephone calls and maintained office documents.
  • Supported leadership by qualifying applicants in preliminary job screenings and interviews.
  • Kept reception area clean and organized to provide visitors with positive first impression of company.
  • Posted open positions on company and social media websites.
  • Executed on-time, under-budget projects by solving complex issues for senior leadership.
  • Responded to customer requests via telephone and email and effectively answered questions and inquiries.
  • Administered customer service by answering phones, responding to questions and requests, facilitating internal communications and overseeing reception.
  • Fulfilled customer inquiries completely and efficiently using problem-solving skills and communication with staff.
  • Trained junior team members on administrative processes, company requirements and performance strategies.
  • Supported colleagues by completing daily special assignments.
  • Strengthened traceability and developed organization systems for records, reports and agendas.
  • Developed and implemented efficient filing systems and customer database protocols.

Medical Front Office Receptionist

Precision Pain Management
04.2017 - 05.2019
  • Completed skilled administrative work to support all office staff and operational requirements.
  • Successfully scheduled patient appointments and placed a reminder call to ensure exceptional customer experience.
  • Received, recorded, and addressed incoming and outgoing communication via telephone and email.
  • Improved the timely payment of bills by developing flexible payment plans for patients.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
  • Located, checked in, and pulled medical records for patient appointments and incomplete charts.
  • Collaborated with assistants and doctors to prepare and set up rooms with adequate supplies and equipment.
  • Coordinated front office duties, including customer service, patient scheduling, and billing.
  • Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
  • Carried out front office duties utilizing data entry skills in the framework of the medical database.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Completed and filed financial documentation for accounting purposes.
  • Organized patient files and streamlined operations to improve efficiency.

Home Daycare Provider

Self
07.2009 - 03.2017
  • Cared for children.
  • Wrote up invoices.
  • Created activities.
  • High level of patience with immense love and compassion for children.

Education

Bachelor of Science - Business Management, Industrial Management

Capella University
Minneapolis, MN

Associate of Science -

North Canyon High School
Phoenix, AZ
2018

High School Diploma -

Community Care College
Tulsa, OK
1999

Skills

  • Excel Proper payment verification
  • Supply replenishment Credit and collections
  • Database administration Pleasant demeanor
  • Accounting familiarity Conflict resolution
  • Business correspondence Appointment setting
  • Financial records and processing HIPAA compliance
  • Business development Mail handling
  • Scheduling Filing assistance
  • Critical thinker Computer literate
  • Product ordering Punctual
  • Regulatory compliance Personable and outgoing
  • Multi-line phone proficiency Answering incoming calls
  • Strategic planning Recordkeeping
  • Greeting visitors Document conversion
  • Organizing mail Customer service
  • Payroll Microsoft Office
  • Reports generation and analysis Customer satisfaction
  • Customer service-oriented Signing out documents
  • Medical billing Supervising staff
  • Change management Policy and procedure modification
  • Attendance record management Mail distribution
  • Administrative support Excellent communication
  • Administrative support specialist Customer needs assessment
  • Client-focused Cleaning abilities
  • Time management skills Optimizing processes
  • Critical thinking Verifying insurance coverage
  • Employee timesheet processing Creative problem solving
  • Staff management Patient scheduling
  • Positive learning process Team building
  • Customer and client relations Letter preparation
  • Multi-Task Management Quick learner
  • Excellent communication skills Quality assurance
  • Skilled child care worker with knowledge of developing fun and interesting activities
  • Good communication and interpersonal skills
  • Ability to get along with children and entertain them
  • Excellent child supervision skills
  • Active listening
  • Communication
  • Computer skills
  • Customer service
  • Interpersonal skills
  • Leadership
  • Management skills
  • Problem-solving
  • Accounting, Administrative, Administrative support, Appointment setting, Billing, Budget, Business correspondence, Business development, Change management, Charts, Child care, Excellent communication, Interpersonal skills, Computer literate, Conflict resolution, Contracts, Conversion, Creative problem solving, Credit, Critical thinking, Client, Client relations, Customer satisfaction, Customer service, Data entry, Database administration, Database, Dispatching, Documentation, Email, Faxes, Faxing, Filing, Financial, Front office, Insurance, Inventory, Team building, Leadership, Regulatory compliance, Listening, Management skills, Medical billing, Meetings, Excel, Mail, Microsoft Office, Office, Needs assessment, Ordering office supplies, Organizing, Organizational, Payment processing, Payroll, Problem-solving, Problem-solving skills, Processes, Protocols, Quality assurance, Quick learner, Reception, Scanning, Scheduling, Staff management, Strategic planning, Supervising, Supervision, Telephone, Answering phones, Phone, Time management, Websites
  • Problem-Solving
  • Organization and Multitasking
  • Client Advocacy
  • Ethical Practice
  • Cultural Competency
  • Positive Attitude
  • Case Documentation
  • Relationship Building
  • Case Management Tracking
  • Email and Telephone Etiquette
  • Case Management
  • Resource Identification
  • Needs Assessment

Timeline

Case Manager Specialist

Salvation Army
09.2020 - Current

Front Office Administrator

Tradesmen International
12.2019 - Current

Medical Front Office Receptionist

Precision Pain Management
04.2017 - 05.2019

Home Daycare Provider

Self
07.2009 - 03.2017

Bachelor of Science - Business Management, Industrial Management

Capella University

Associate of Science -

North Canyon High School

High School Diploma -

Community Care College

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JENY HIGGINS