Summary
Overview
Work History
Education
Skills
Timeline
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Jenyfer Hughes

Jenyfer Hughes

Escrow Assistant
Los Banos,Ca

Summary

Seeking a company with unwavering values, integrity, and a strong team-oriented environment that fosters personal and professional growth. Collaborate with individuals who share a deep commitment to exceptional customer service and making a positive impact in the community.

Overview

12
12
years of professional experience

Work History

Team Member

Target
04.2023 - Current
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong cooperative relationships with coworkers and managers.
  • Maintained productive, efficient approach to all tasks.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Operated register to process payments and collect cash payment for order totals.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
  • Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
  • Assisted with inventory counts and stocking of merchandise.
  • Assisted customers in selecting merchandise best suited to needs.
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
  • Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
  • Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
  • Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
  • Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
  • Monitored and verified merchandise for proper prices and labels.
  • Managed multiple projects simultaneously by prioritizing tasks effectively and adjusting workload as necessary to meet deadlines.
  • Improved customer satisfaction by quickly helping each person find desired items.
  • Maintained clean and orderly store environment, ensuring pleasant shopping experience for customers.
  • Achieved high level of customer service with thorough product knowledge and attentive assistance.

Escrow Assistant

Fidelity National Title
05.2020 - 12.2022
  • Organized with files and information
  • Assisted an Escrow Officer to manage and close files
  • Managed funds to help facilitate closings
  • Communicated with agents and loan officers to complete closings
  • Ensured accuracy in contacts and figures to aid on smooth closings and easy communication
  • Developed strong relationships with clients through excellent customer service, fostering trust and loyalty.
  • Assisted with the successful closing of numerous escrow transactions, ensuring all parties were informed and satisfied.
  • Obtained documents such as proof of insurance and HOA statements.
  • Efficiently processed incoming funds from buyers and disbursed funds to sellers upon closing transactions successfully.
  • Maintained open communication with lenders, brokers and borrowers.
  • Followed-up on status of releases, policies, and return of recorded documents.
  • Supported team members in managing their workload, contributing to a more productive work environment.
  • Maintained organized files for easy access, increasing team efficiency during transaction reviews.
  • Collaborated with real estate agents to address potential challenges, effectively resolving concerns before they escalated.
  • Prepared estimated closing statements for buyer and seller.
  • Enhanced client satisfaction by delivering timely and accurate escrow services.
  • Scheduled closing appointments for seller and buyer or arranged for delivery of documents for out of area closings.
  • Handling sensitive financial information securely, protecting both clients'' privacy and company reputation.
  • Managed multiple high-priority tasks simultaneously while maintaining strict deadlines and attention to detail.
  • Coordinated with title companies to efficiently process title orders, resulting in smoother transactions.
  • Consistently updated client information in company database, keeping records accurate and up-to-date throughout the transaction process.
  • Facilitated smooth document signing appointments, ensuring clients understood each step of the process.
  • Reduced errors in documentation by meticulously reviewing and verifying all necessary paperwork.
  • Studied and clarified buyer, seller, and lender instructions to determine escrow requirements.
  • Returned executed loan packages to lender for review and approval in accordance with lender instructions.
  • Examined purchase and sale agreement for potential items of concern and addressed immediately.
  • Improved communication between clients and agents by promptly addressing inquiries and providing status updates.
  • Scheduled signings and gathered required paperwork.
  • Prepared detailed preliminary reports for review, consistently identifying discrepancies before they became issues.
  • Assisted in training new employees on company procedures and best practices, promoting teamwork within the office environment.
  • Processed and verified all new account applications and documents.
  • Verified ownership and transaction information and dividend distribution instructions to check conformance with governmental regulations using stock records and reports.

General Manager

Chipotle Mexican Grill
02.2019 - 01.2020
  • Managed the Accounting and Inventory for store operations
  • Prepared staff work schedules and ensured proper training for the positions
  • Provide expedient customer service while maintaining Corporate Food and Safety Standards
  • Mediated employee staffing shortages
  • Performed interviews to potential candidates for employment

Senior Guest Services Team Leader

Target
11.2018 - 02.2019
  • Maximized guest experience for customers
  • Partnered with a team to provide expedient customer service
  • Undertook responsibilities of Leader on Duty
  • Inspired co-workers to stay focused and complete tasks

Senior Team Leader for Starbucks and Café

Target
10.2015 - 11.2018
  • Executed Food and Safety standards for both Starbucks and Café
  • Facilitated in the store achieving a Green rating for STERITECH
  • Directed and mentored staff to perform within Company and Starbucks procedures

Restaurant General Manager

Golden Gate Bell LLC
03.2013 - 10.2015

Education

Bachelor - Accounting

Grand Canyon University
Phoenix, AZ
02.2013

Skills

  • Customer service
  • Positive attitude
  • Teamwork and collaboration
  • Problem-solving
  • Clear communication
  • Attention to detail
  • Collaboration and teamwork
  • Following instructions
  • Cash handling
  • Cleaning
  • Flexible schedule
  • Leadership qualities
  • Workplace safety
  • Money handling
  • Computer skills
  • Organizing work stations
  • Product knowledge
  • Training and mentoring
  • Complaint resolution
  • Relationship building
  • Order preparation
  • Team building
  • Continuous development

Timeline

Team Member

Target
04.2023 - Current

Escrow Assistant

Fidelity National Title
05.2020 - 12.2022

General Manager

Chipotle Mexican Grill
02.2019 - 01.2020

Senior Guest Services Team Leader

Target
11.2018 - 02.2019

Senior Team Leader for Starbucks and Café

Target
10.2015 - 11.2018

Restaurant General Manager

Golden Gate Bell LLC
03.2013 - 10.2015

Bachelor - Accounting

Grand Canyon University

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Jenyfer HughesEscrow Assistant