Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jenyfer Razo

Green Bay,WI

Summary

Dynamic Tax Associate with H&R Block, skilled in tax compliance and customer service. Proven ability to analyze client data and deliver accurate tax returns while maintaining confidentiality. Bilingual communicator with strong problem-solving skills, enhancing client interactions and fostering trust. Committed to excellence in every client engagement.

Overview

2
2
years of professional experience

Work History

Tax Associate

H&r Block
01.2025 - Current
  • Reviewed and analyzed client data and accurately prepared income tax returns and tax research.
  • Maintained detailed records of client interactions and transactions, ensuring the highest level of accuracy and confidentiality.
  • Provided exceptional client service by addressing inquiries promptly and effectively resolving concerns.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Responded to inquiries from callers seeking information.
  • Corresponded with clients through email, telephone, or postal mail.

Canvasser

Wisconsin Conservation Voters
08.2024 - 11.2024
  • Raised awareness for key political campaigns by distributing informative materials and engaging in persuasive conversations with residents.
  • Maintained a positive attitude and high energy levels throughout long hours of door-to-door outreach, contributing to team morale.


  • Utilized data-driven strategies to target specific demographics for increased voter outreach effectiveness.

Sales Associate, Cashier

TJX Companies
11.2023 - 07.2024
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Cashier, Server

Sgambati's New York Pizza
11.2022 - 03.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

GED -

Northeast Wisconsin Technical College
Green Bay, WI

Healthcare Customer Service Certificate - Medical

Northeast Wisconsin Technical College
Green Bay, WI
05-2025

Skills

  • Tax compliance
  • Nonprofit taxation
  • Data entry
  • Critical thinking
  • Active listening
  • Customer service
  • Fluent bilingualism
  • [Language] translation
  • Problem-solving
  • Organizational and multitasking skills

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Tax Associate

H&r Block
01.2025 - Current

Canvasser

Wisconsin Conservation Voters
08.2024 - 11.2024

Sales Associate, Cashier

TJX Companies
11.2023 - 07.2024

Cashier, Server

Sgambati's New York Pizza
11.2022 - 03.2024

GED -

Northeast Wisconsin Technical College

Healthcare Customer Service Certificate - Medical

Northeast Wisconsin Technical College
Jenyfer Razo