Jenypha Devallon
Auburndale,FL
Summary
Detailed Client Service Associate known for having great organizational skills, customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Concentrix
Lake Mary, FL
10.2019 - 11.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed strong relationships with customers by providing personalized assistance and support.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Educated customers on special pricing opportunities and company offerings.
- Consulted with customers to resolve service and billing issues.
- Set up and activated customer accounts.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Collected deposits or payments and arranged for billing.
- Upheld quality control policies and procedures to increase customer satisfaction.
Front Desk Receptionist
Allure Resort
Orlando, FL
10.2017 - 01.2019
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for clients and visitors.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Generated monthly reports summarizing sales activities, customer feedback surveys and other relevant data.
- Reconciled daily financial transactions against cash receipts at the end of each day's business activity.
- Signed for packages, recorded deliveries and distributed to personnel.
- Responded to inquiries and room requests made online, by phone and via email.
Store Manager
carmelix LLC
Lauderdale Lakes, FL
01.2022 - Current
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Initiated new projects that resulted in increased productivity across all departments.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Developed strategies to maximize sales and profitability.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Managed inventory tracking and physical inventory counts to minimize loss.
Education
High School Diploma -
Government High School
Nassau Bahamas06-2012
Some College (No Degree) - Computer and Information Systems Security
Penn Foster
Penn, PASome College (No Degree) - Project Management
Google
RemoteSkills
- Inbound and Outbound Calling
- Call Management
- Information Security
- Product Knowledge
- Problem-solving abilities
- Client Relations
- Inventory Control
- Basic accounting
- Office Organization
- Cash Handling
Certification
- Project management
- Life insurance 214
Timeline
Store Manager
carmelix LLC
01.2022 - Current
Customer Service Representative
Concentrix
10.2019 - 11.2023
Front Desk Receptionist
Allure Resort
10.2017 - 01.2019
High School Diploma -
Government High School
Some College (No Degree) - Computer and Information Systems Security
Penn Foster
Some College (No Degree) - Project Management
Google