Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jenysa Erskine

Decatur,GA

Summary

Professional Stage Manager offering 5 years of expertise in meticulous resource coordination to deliver successful productions. Expert in clearly communicating the director's vision to designers and technical crew members. Detail-oriented in developing rehearsal schedules and managing all performance assets. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

7
7
years of professional experience

Work History

Stage Manager

Independent Contractor
01.2018 - Current
  • Prepared rehearsal studio by gathering set furniture, props and costumes.
  • Worked with director to develop effective use of rehearsal times.
  • Collaborated with technical crew and cast to safeguard presentation of artistic vision.
  • Distributed production scripts to cast members.
  • Enforced safety measures due to potential stage equipment hazards.
  • Educated cast and crew members on evacuation scenarios for emergency situations during rehearsals and show operations.
  • Coordinated rentals and purchases of supplies for productions.
  • Remained highly composed and calm in very fast-paced, stressful and constantly changing environments to provide optimal leadership and achieve desired results.
  • Participated in meetings with producers and production crew to keep program in step with creative vision.
  • Conducted meetings with staff to discuss production progress and to attain production objectives.
  • Developed schedules for production, editing, and duplication for timely delivery.

Customer Service Representative

AMA Consulting
11.2021 - 05.2022
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Responded to customers requests and concerns through email and chat systems.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Utilized customer service software to manage interactions and track customer satisfaction.

Main Office Customer Service Assistant

Middle Tennessee State University
01.2017 - 05.2019
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • Managed daily data entry and kept clerical information accurate and up-to-date.
  • Maintained and updated office records, both digital and physical.
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Prepared and edited documents to produce precise, accurate and professional communication.
  • Scheduled and coordinated travel arrangements for office staff members.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.

Education

Bachelor of Science - Theatre Arts

Middle Tennessee State University
Murfreesboro, TN
05.2020

Skills

  • Decision-Making
  • Active Listening
  • Maintenance and Repair
  • Self-Motivated
  • Google Workspace
  • MS Office
  • Planning and Coordination
  • Multitasking Abilities
  • Organization and Time Management

Timeline

Customer Service Representative

AMA Consulting
11.2021 - 05.2022

Stage Manager

Independent Contractor
01.2018 - Current

Main Office Customer Service Assistant

Middle Tennessee State University
01.2017 - 05.2019

Bachelor of Science - Theatre Arts

Middle Tennessee State University

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Jenysa Erskine