Jenysia Ruiz
Vineland
Summary
Dynamic Day Program Manager at Benchmark Human Services with expertise in program management and staff training. Proven track record in enhancing participant engagement through innovative activity scheduling and effective communication. Bilingual in Spanish and English, adept at conflict resolution and fostering teamwork to achieve high-quality care and compliance with regulations.
Overview
25
25
years of professional experience
Work History
Day Program Manager
Benchmark Human Services
Vineland
05.2023 - Current
- Coordinated daily operations of a program for adults with disabilities and behavioral challenges.
Supervised and trained staff while supporting program participants.
Developed daily and monthly activity schedules to enhance participant engagement.
Managed transportation routes and van maintenance to ensure reliable service.
Maintained accurate attendance sheets for all participants.
Participated in year-end meetings and agency discussions for program enhancement.
Completed necessary agency, state, and federal paperwork to ensure compliance.
Ensured delivery of high-quality care for all program participants.
Team Lead of Day Services
Benchmark Human Services
Vineland
07.2021 - 05.2023
- Led team in implementing client care plans and services.
- Coordinated training sessions for staff on best practices in service delivery.
- Oversaw daily operations to ensure compliance with agency policies and regulations.
- Facilitated communication between team members and management for effective collaboration.
- Mentored new employees in their roles and responsibilities within the organization.
- Developed schedules to optimize staff coverage and client support needs.
- Evaluated program effectiveness through regular assessments and feedback collection.
- Managed resource allocation to enhance service efficiency and quality of care.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Trained new staff in relevant processes and procedures.
- Delegated tasks appropriately according to individual skill sets.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
- Motivated staff through positive reinforcement techniques.
- Ensured compliance with company policies and procedures throughout the team.
- Collaborated with management team to implement new work procedures or policies.
- Held regular one-on-one coaching sessions with staff members to encourage personal development.
- Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Ensured compliance with industry standards and regulations.
- Reviewed completed work to verify consistency, quality, and conformance.
- Managed conflict resolution within the team to maintain a positive work environment.
- Established clear team goals aligned with company objectives, tracking progress regularly.
- Maintained open lines of communication with senior management, reporting team progress and challenges.
Residential Supervisor
Mentor Management Inc.
Pennsauken
09.2018 - 04.2020
- Supervised and managed daily operations of a residential group home of individuals with brain injuries in accordance with agency and state guidelines. Completed all staff working schedules, agency forms,trained staff,completed budgets for individuals personal funds, reviewed and approved menus, completed program banking, organized and took individuals to all annual and follow up appointments, completed mediation indentory and ensured medications refills was current, food shopping, participated in agency meetings,trainings, completed all ISP documents and held ISP meetings along with much more.
DSP
Kelsch Associates
Woodburry
10.2012 - 01.2017
- Worked in a residential group home with individuals in their ADL's,medication dispense, meal prep,worked on individuals goal,provided transportation to and from day programs and recreational activities, completed housekeeping,completed all agency and state documents.
Facilities Manager
Bethel Development Corporations
Millville
11.2010 - 12.2013
- Executed the organizing,directing and supervision of the physical plant operations,including service repairs and provisioning of building systems and equipment for a Non Profit organization and Day Care.Supervised custodial staff, program participants, oversaw state and federal grants, completed reports for court mandated community service receipents and reported hours, worked with our CWEP participants, managed our intake grants and staff, established, maintained and updated client files. Attained significant cost savingin key areas of operations through cost analysis and vendors management. Managed and supervised our Soup Kitchen and Food Pantry,prepared dispatch schedules and coordinate pick ups.
Day Program Supervisor
The Arc of Burlington County
Edgewater Park
06.2000 - 01.2007
- Managed and supervised a Day Program of 41 individuals and 9 staff. Completed all agency,state and federal documention. Interviewed and trained staff, participated in agency and state meeting, completed state traings. Completed staff schedules,program calendars, intergrated individuals into their community, worked on individuals goals,assisted with ADL's and LOS's. Prepared transportation runs, maintained all program vehicles. Completed employment seeking for participants. Completed ISP packets and held ISP meetings.
Education
High School Diploma -
Vineland High School
Vineland, NJ06.2000
Skills
- Bilingual in Spanish and English
- Program management
- Client care planning
- Staff training
- Activity scheduling
- Transportation logistics
- Conflict resolution
- Team leadership
- Effective communication
- Mentoring staff
- Data documentation
- Client assessment
- Adaptive thinking
- Training facilitation
- Adaptive leadership
- Patient education and counseling
- Patient safety
- Train employees
- Written communication
- Vendor management
- Problem-solving aptitude
- Medication dispensing
- Teamwork
- Budget development
- Budget planning
- Employee recruitment and hiring
- Multitasking Abilities
- Time management abilities
- Budgeting
- Communication
Timeline
Day Program Manager
Benchmark Human Services
05.2023 - Current
Team Lead of Day Services
Benchmark Human Services
07.2021 - 05.2023
Residential Supervisor
Mentor Management Inc.
09.2018 - 04.2020
DSP
Kelsch Associates
10.2012 - 01.2017
Facilities Manager
Bethel Development Corporations
11.2010 - 12.2013
Day Program Supervisor
The Arc of Burlington County
06.2000 - 01.2007
High School Diploma -
Vineland High School
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