Dedicated professional with strong communication skills and a commitment to customer service. Experienced in mentoring and supporting individuals from diverse backgrounds, ensuring positive experiences and fostering cultural sensitivity.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Global Discovery Program Mentor
International Programs Office
Tacoma, WA
01.2025 - Current
Mentored Japanese exchange students, supporting cultural adjustment and academic transition.
Facilitated effective communication between international students and program staff, resolving issues promptly.
Conducted weekly conversation sessions to strengthen English skills and cross-cultural understanding.
Assisted with student orientation, organized campus activities, and coordinated farewell events.
Nurse Assistant-Student
Kline Galland
08.2024 - 08.2024
Supported eight residents daily with bathing, feeding, and transferring, while ensuring comfort and dignity.
Enhanced residents' morale through social and emotional support during challenging times.
Collaborated with nursing assistants and healthcare professionals to adapt to changing patient needs.
Barista
Alki Café | South Seattle College
12.2023 - 03.2024
Welcomed guests warmly, providing information on daily coffee and food specials.
Ensured a safe, clean, and professional dining area at all times.
Suggested effective solutions and alternatives to enhance customer satisfaction.
Education
Associate of Arts - Business
Tacoma Community College
Tacoma, WA
12-2025
Skills
Communication skills (bilingual: English & Korean)
Teamwork and collaboration
Customer service
Computer skills
Data analysis
Problem-solving skills
Certification
Certified Nurse Assistant (CNA) — WA State Department of Health, 2024
Microsoft Office Specialist: Word Associate — Microsoft, 2025
Microsoft Office Specialist: Excel Associate — Microsoft, 2025
Front Desk Manager and Student Mentor at University of Tampa International Programs OfficeFront Desk Manager and Student Mentor at University of Tampa International Programs Office
Deputy Branch Chief, Strategic Communications and Engagements Specialist at Navy International Programs OfficeDeputy Branch Chief, Strategic Communications and Engagements Specialist at Navy International Programs Office