JEOPARDI GILL

• Completed student progress reports mid-term to notify students and parents of strengths and areas of improvement.
• Created and developed lesson plans to meet students' academic needs and align with Texas Essential Knowledge and Skills.
• Increased educational expertise and knowledge by participating in instructor-oriented workshops for professional development.
• Helped students explore concepts with engaging, learning-focused activities.
• Adapted teaching methods and materials to meet students' varying needs.
• Boosted cultural awareness by incorporating children's literature from world cultures.
• Met with students, parents and administrators to address and resolve students' behavioral and academic issues as needed.
• Developed and implemented classroom routines to address varying student needs.
• Designed detailed learning plans for struggling students based on test, homework and assignment records.
• Implemented reading and writing workshops to increase student literacy and support school reading programs.
• Shifted between formal and informal methods of teaching to keep students engaged.
• Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
• Worked with staff members and teachers to design comprehensive and individualized plans to optimize student education.
• Fostered student curiosity and interest through creative hands-on activities.
• Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work.
• Participated in department meetings to provide input to colleagues about student achievement and improvement.

Paraprofessional Duties:

• Abide by strict schedules and be very punctual.
• Be attentive to student's emotional and academic needs.
• Grade based on rubrics, accuracy, and performance.
• Lead students into self-directed learning strategies.
• Hold students accountable and set timelines.
• Provide up to date, individualized data for meetings.
• Supported student learning objectives through personalized and small group assistance.
• Maintained inclusive learning environment to enable students of all needs to gain maximum benefit from lessons.
• Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
• Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
• Assessed student social, emotional, and academic needs to plan goals appropriately.
• Delivered curriculum in both one-on-one lessons and group learning environments.
• Provided support during classes, group lessons, and classroom activities.
• Monitored student classroom and outdoors activities to promote student safety.
• Administered tests and assessments to evaluate student progress and performance.
• Demonstrated specific skills and activities for students to improve understanding and take excess workload off teachers.
• Conducted weekly review sessions to help students prepare for exams.
• Prepared quizzes, tests and examinations to gauge how well students were learning.

• Quickly progressed through tiered awards.
• Offered management position after only 2 months.
• Advise retirees and active school employees alike on interest rates, caps and gaps in medical and life insurance coverage, and retirement income streams.
• Provide advice on how supplemental policies can help, and clarity on recent healthcare legislation.
• Build relationships and gain referrals.
• Attain new Texas Retired Teacher Association members.
• Provide sound financial advice regarding annuities and market conditions.
• Work in a self-motivated, self-driven, fast pace environment, and be self-managed (1099).
• Be extremely punctual.
• Work with retired teachers to ensure their pension structures allowed for a comfortable retirement.
• Self-manage leads and sales time.
• Structured call blocks.
• Customer Service.
• Problem Resolution.
• Manage Appointment Scheduling.
• Create tracking reports to illustrate weekly and daily sales numbers, contacts, and appointments.
• Help create and optimize salary structures and bonus programs.
• Analyzed and evaluated existing compensation and benefits programs and recommended improvements.
• Created detailed job description library for organization and maintained relevance with regular updates..
• Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
• Worked flexible hours across night, weekend, and holiday shifts.
• Developed strong organizational and communication skills through coursework and volunteer activities.
• Adaptable individual with exceptional interpersonal skills and talent for building relationships. Known for delivering outstanding service and enhancing client satisfaction. Focused on fostering positive interactions and creating collaborative environment.
• Organized professional with expertise in managing resources and optimizing performance. Proficient in providing valuable insights and supporting decision-making processes. Committed to enhancing productivity and contributing to overall success.
• Self-motivated, with a strong sense of personal responsibility.
• Completed paperwork, recognizing discrepancies and promptly addressing for resolution.

• Quickly promoted from FSA for excellent leadership and proven sales production.
• Client first philosophy: make the customer success your success.
• Employee empowerment: train and trust your team to make decisions that benefit the customers.
• Continuous improvement: seek feedback and learn from both wins and mistakes.
• Investment goal of ~$2.7 mil per annum, met by September.
• Uncover needs, including everyday banking, 401k roll-overs, IRA transfers, higher interest rates, life insurance and long-term care needs.
• Coach and develop employees based on company set KPI's via 1:1's.
• Excellent time management skills.
• Group 1 Health & Life license.
• Strenuous sales goals.
• Paperless signatures and documentation.
• Maintained relationships with business partners to assist customers with complex financial and life needs.
• Resolved escalated customer and associate issues and counseled associates.
• Managed recruiting and selection process for branch in addition to participating in selection process for future branch bankers and leaders.
• Oversaw business transactions and practices to comply with regulations, bank policies, procedures and internal audit requirements.
• Led market-wide training initiatives.
• Discussed financial options with clients and provided informed suggestions.
• Met with members to understand goals and recommend solutions to fit specific needs via financial counseling.
• Targeted accounts at senior and executive levels and secured funding for future initiatives.
• Developed advanced product knowledge to share current information while generating and delivering products quotes.
• Compiled and analyzed data to determine approaches to improve sales and performance.
• Supported businesses setting up joint ventures with investors in rural markets.
• Networked to identify potential new clients and expand geographic territories.
• Built and deepened productive relationships with prospective and competitive customers to drive sustained growth.
• Conducted research to answer questions and handle issues using multiple systems and resources.
• Developed and maintained strong knowledge of multiple products and varying levels of benefits within each product.
• Liaised with customers and funding sources to identify and remove roadblocks to business funding.

• Internal controls and mitigation of financial risks of client services and sales.
• Maintained customer data integrity and account summaries, liaise with annuity companies on client behalf, maintained stringent client service calendars.
• Managed leads and open opportunities for all financial planning activities within organization.
• Quality assurance and control of all client profiles in relation to reporting requirements and regulatory compliance.
• Partnered with business teams and IT personnel to align project goals with business strategy and define project milestones.
• Created brochures, invitations, cards and other event and marketing materials.
• Generated accounting and financial reports, charts and forecasts.
• Planned and organized community outreach event with more than 15 vendors and 200 attendees.
• Developed and executed strategic initiatives to implement key changes and improvements in business development and sales programs.
• Developed short-term and long-term sales objectives and strategic plans to meet market needs.
• Evaluated market trends and recommended marketing budget allocations to top management.
• Closed new business and streamlined account transition to customer relations department.
• Implemented successful approaches to revitalize underperforming product lines and create new profit-generating enterprises.
• Identified revenue opportunities by collaborating with distribution partners.

• Quickly promoted as a result of excellence in sales and services.
• Exceeded revenue objectives of $250,000 per quarter.
• Collected data on competitors' pricing and promotions through primary and secondary research techniques.
• Successful in attaining all annual corporate-mandated consumer, non-consumer, loan, cross-sell and investment referral goals.
• Direct corporate owner interface and customer service.
• Mentored six teller staff for all financial transactions, training activities, and appointments.
• Utilize 2day-2week-2month on-boarding process for clients.
• Account resolution and maintenance.
• Represented company at industry events to promote programs, products, and services.
• Led project team to develop policies and procedures incorporating customer input.
• Created, updated and followed up on consumer and business contact and sales records.
• Recognized and interpreted profit and loss trends in sales for retail banking.
• Implemented initiatives to improve customer satisfaction and increase repeat business.
• Recruited, hired and coached departmental personnel for company in the financial industry.
• Oversaw financial sales to monitor compliance with legal requirements and company policies.
• Prepared contracts and related documentation according to strict standards.
• Supported businesses setting up joint ventures with investors in rural markets.
• Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
• Used data-driven approach to project financial gains, profit and loss factors and make successful trading plans.
• Liaised with customers and funding sources to identify and remove roadblocks to business funding.

Associate Manager Duties

• Educated employees on promotional installment programs, origination processes and compliance requirements related to finance.
• Developed incentives, achieving sales targets to increase revenue.
• Complete general ledger balancing.

Teller Duties

• Business and consumer account management and reconciliation.
• Verify the accuracy and completeness of all financial transactions and their corresponding balances.
• Managed high volume of cash-flow.
• Customer first philosophy: make the customer success your success.

• Managed customer account and interaction for all appointments, tanning salon, consent forms, cleaning and payments.
• Performed all fiscal accountability of cash and credit card payments.
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
• Responded to customer requests for products, services, and company information.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
• Responded proactively and positively to rapid change.
• Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

• Answered customer questions about hours, seating, and menu information.
• Supported servers, food runners, and bussers with keeping dining area ready for every guest.
• Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
• Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
• Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
• Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
• Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
• Seated patrons based on guest preferences and seating availability.
• Input orders accurately into POS terminal, split bills and accepted payments.
• Promoted business loyalty by fostering positive customer relationships.
• Backed up servers by checking on tables and retrieving items for guests.
• Assisted customers with delivering orders, carrying additional trays and helping dish out items.
• Answered phone calls to take orders, give information and document reservations.
• Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
• Rearranged tables and chairs for large parties and retrieved high chairs for children.
• Opened and closed seating sections according to volume of guests.
• Minimized customer service complaints by expertly managing customer expectations during busy periods.
• Completed daily side work and opening and closing duties without fail.