Summary
Overview
Work History
Education
Skills
Timeline
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Jeorge Bennett Watson

Jeorge Bennett Watson

New York

Summary

Dynamic restaurant server with a proven track record at Morimoto, excelling in customer service and problem-solving. Recognized for enhancing guest experiences through effective communication and upselling techniques. Committed to maintaining cleanliness and food safety standards while fostering strong relationships with patrons, ensuring repeat business and satisfaction.

Overview

6
6
years of professional experience

Work History

Restaurant Waiter

Jane Hotel/Old Rose
05.2017 - 11.2017
  • Provided exceptional customer service by greeting and seating guests promptly.
  • Assisted in menu knowledge by accurately describing food and beverage options to customers.
  • Collaborated with kitchen staff to ensure timely order delivery and guest satisfaction.
  • Maintained cleanliness of dining area, ensuring a welcoming environment for patrons.
  • Cultivated warm relationships with regular customers.
  • Answered customers' questions, recommended items, and recorded order information.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Maintained clean and organized dining areas for optimal guest experience.
  • Learned safety procedures and food handling standards to maintain compliance with health regulations.
  • Supported team members during busy shifts by communicating effectively and sharing workload.
  • Adapted quickly to changing priorities during high-volume service periods, ensuring smooth operations.
  • Managed cash register operations, processing payments efficiently and accurately.

Restaurant Server

Roman Nose
05.2017 - 10.2017
  • Provided exceptional customer service by promptly addressing guest inquiries and ensuring satisfaction.
  • Delivered food and beverages efficiently while adhering to health and safety standards.
  • Collaborated with kitchen staff to ensure timely preparation of orders during peak hours.
  • Maintained cleanliness and organization of dining area, enhancing overall guest experience.
  • Assisted in training new servers on menu items, service protocols, and point-of-sale systems.
  • Handled cash transactions accurately, processing payments and managing daily sales reports.
  • Adapted quickly to changing restaurant needs, demonstrating flexibility during busy shifts.
  • Developed strong rapport with regular customers, fostering repeat business through excellent service.
  • Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
  • Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
  • Greeted new customers, discussed specials, and took drink orders.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
  • Boosted overall sales by confidently recommending daily specials and upselling menu items.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.

Restaurant Server

Avoce
05.2016 - 01.2017
  • Elevated the guest experience by anticipating their needs proactively throughout their visit.
  • Established rapport with regular customers, fostering loyalty through exceptional service.
  • Collaborated with kitchen staff to ensure accurate preparation and prompt delivery of special dietary requests.
  • Demonstrated knowledge of menu offerings, including ingredients and preparation methods to address customer inquiries effectively.
  • Increased table turnover rate by efficiently managing orders and ensuring timely delivery of meals.
  • Stayed up-to-date on menu changes to help customers make food choices.
  • Served food and beverages promptly with focused attention to customer needs.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.

Restaurant Server

Morimoto
05.2015 - 02.2016
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Processed orders and sent to kitchen employees for preparation.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Checked guests' identification before serving alcoholic beverages.
  • Inspected dishes and utensils for cleanliness.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.

Restaurant Server

Cafe Luxembourg
11.2011 - 08.2012
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Cultivated warm relationships with regular customers.
  • Answered customers' questions, recommended items, and recorded order information.
  • Provided exceptional customer service by promptly addressing guest inquiries and ensuring satisfaction.
  • Delivered food and beverages efficiently while adhering to health and safety standards.
  • Collaborated with kitchen staff to ensure timely preparation of orders during peak hours.
  • Maintained cleanliness and organization of dining area, enhancing overall guest experience.
  • Assisted in training new servers on menu items, service protocols, and point-of-sale systems.
  • Handled cash transactions accurately, processing payments and managing daily sales reports.
  • Adapted quickly to changing restaurant needs, demonstrating flexibility during busy shifts.

Education

Acting

Atlantic Acting School
New York, NY

Acting

Studio Theater Acting Conservatory
District Of Columbia

Illustration

Maryland Institute College Of Art
Baltimore, MD
06.1989

Skills

  • Customer service
  • Order taking
  • Cleanliness
  • Service quality
  • Problem-solving
  • Cash handling
  • Table setting
  • Food safety awareness
  • Memory retention
  • Upselling techniques
  • Food presentation
  • Wine pairing
  • Banquet coordination
  • Guest engagement

Timeline

Restaurant Waiter

Jane Hotel/Old Rose
05.2017 - 11.2017

Restaurant Server

Roman Nose
05.2017 - 10.2017

Restaurant Server

Avoce
05.2016 - 01.2017

Restaurant Server

Morimoto
05.2015 - 02.2016

Restaurant Server

Cafe Luxembourg
11.2011 - 08.2012

Acting

Atlantic Acting School

Acting

Studio Theater Acting Conservatory

Illustration

Maryland Institute College Of Art

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Jeorge Bennett Watson