Jeoria Gilliam
Summary
Accomplished Manager with a proven track record at Taco Bell, enhancing customer satisfaction and resolving complex staff and client issues. Expert in case management and customer service, demonstrating exceptional decision-making and team leadership skills. Achieved significant improvements in operational efficiency and employee engagement without compromising service quality. Highly personalable.
Overview
2
2
years of professional experience
Work History
Manager
Taco Bell
08.2024 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Case Manager
Department of Children and Family Services
05.2023 - 06.2024
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Made outbound calls and emails to clients and other department personals
Customer Service Representative
Publix
10.2022 - 05.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Multi-tasked between training and helping customers
- Opened store, count safes and registers
Education
High School Diploma -
North Cobb
Kennesaw, GA05-2020
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Staff training and development
- Problem-solving
- Case management
- Case documentation
Timeline
Manager
Taco Bell
08.2024 - Current
Case Manager
Department of Children and Family Services
05.2023 - 06.2024
Customer Service Representative
Publix
10.2022 - 05.2023
High School Diploma -
North Cobb