Jeovani Rico
Port Charlotte
Summary
Dynamic and dedicated professional with 4+ years of fast paced restaurant experience a strong work ethic and exceptional customer service skills. Proven ability to enhance guest engagement and ensure order accuracy while managing cash transactions and operating POS system. Recognized for maintaining cleanliness standards and fostering efficient workflows in high-pressure environments.
Overview
5
5
years of professional experience
Work History
Server/SA
Fords Garage
Sarasota, FL
07.2023 - Current
- Delivered exceptional customer service in high-volume dining environment.
- Collaborated with kitchen staff to ensure timely order fulfillment.
- Managed multiple tables efficiently, enhancing guest experience.
- Operated POS system
- Handled cash transactions and processed payments accurately.
- Assisted in maintaining cleanliness and organization of dining area.
To-Go Specialist
P.F. Chang's Bistro
New Braunfels, TX
04.2023 - 06.2023
- Coordinated order accuracy and packaging to enhance customer satisfaction and operational efficiency.
- Trained new staff on menu items, order systems, and customer interaction protocols.
- Collaborated with kitchen staff to manage order flow during peak hours efficiently.
- Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
- Handled cash transactions accurately, maintaining accountability for daily sales receipts.
To-Go Specialist/SA
Olive Garden
New Braunfels, TX
04.2021 - 04.2023
- Prepared and packaged to-go orders with attention to detail and accuracy.
- Maintained cleanliness and organization in the to-go area, ensuring efficient workflows.
- Communicated effectively with kitchen staff to ensure timely order fulfillment.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Operated cash register to accept cash, debit and credit card payments from customers.
Education
Associate of Arts -
State College of Florida
Bradenton, FL01-2024
High School Diploma -
Canyon High School
New Braunfels, TX06-2023
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Cleanliness standards
Timeline
Server/SA
Fords Garage
07.2023 - Current
To-Go Specialist
P.F. Chang's Bistro
04.2023 - 06.2023
To-Go Specialist/SA
Olive Garden
04.2021 - 04.2023
Associate of Arts -
State College of Florida
High School Diploma -
Canyon High School